Reception Booking Clerk

2 weeks ago

Gillingham, United Kingdom Medway NHS Foundation Trust Full time

**Division**: Unplanned and Integrated Care

**Care Group**: Diagnostics and Clinical Support Services

**Band**: 2

**Salary**: £22,383 per annum/pro rata

**Interview date**: TBC

**Please note**: You will be based at Medway Maritime Hospital

We are recruiting for a Reception Booking Clerk who share our ambition and vision to deliver theBest of Care by the Best Peopleand have the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.

As a Reception Booking Clerk you will demonstrate initiative and the ability to work unaided in order to be able to cope with the complex and multiple considerations required to effectively plan the waiting lists for all imaging modalities.

We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.

Here at Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved. Our culture and values are what drives the Trust and is the heartbeat of who we are as an organisation.

Our Trust is a great choice for people who want to develop their career in an ambitious environment.

Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement which will not mean sacrificing time for personal interests or family commitments. We aim to support you to work flexibly in a way that will suit you and us.

All of our substantive & fixed term employees can enjoy a range of staff benefits, a gym, an active health and wellbeing programme, an on-site nursery and a cycle to work scheme.

We are taking positive action to ensure that we can attract, recruit and retain the best talent and would welcome more applicants from under - represented groups to support the Trusts commitment to a diverse, inclusive and an employer of choice workforce.

All staff at Medway comply the Trust’s and the Kent and Medway Safeguarding Board’s policies on safeguarding children, young people and vulnerable adults.

**Please note**: You will be based at Medway Maritime Hospital.

To make patient’s appointments in line with the priority codes, using the RIS system.

Consideration must be given to the scan type, availability, and suitability of the patient, and the availability of necessary preparations.

To send out routine appointment letters by post and to telephone those patients whose appointments are marked urgent. All patients whose appointments fall within one working week must be contacted by telephone.

To follow up those patients who fail to attend for an appointment and liaise with the referring team as necessary.

To verbally clarify with patients that they are able to attend before arranging the ordering of special preparations

To highlight to the Administration Team Leader and relevant section head, any potential problems regarding target times etc.

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