Panel Specialist

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Job Details

Role deliverables
- Responsible for the recruitment, training and performance management of panellists to take part in the UNEX International Survey
- Maintenance of panel levels against defined survey design
- Maintenance of panellist and country level performance against defined survey KPI’s

Scope of the role
- Maintain the allocated panels to defined survey design
- Analyse and utilise the self-recruit database as the primary source to cover panel shortages
- Provide to Senior Panel Specialists information where a shortfall exists.
- Maintain panellist link to data entry website
- Maintain panellist address validation as per country information provided by the client
- Incentive type allocation for new panellists
- Specify panellist status
- Maintain panellist training process where appropriate
- Manage new panellist performance to ensure survey KPIs are maintained
- Maintain panellist communication to ensure engagement with the survey
- Resolve and respond to queries from panellists
- Record important info regarding panellists on survey management systems
- Resolving system generated performance queries with the panellist
- Identify performance trends and take appropriate action
- Resolution of panellist performance queries raised by the client
- Identify and investigate panellist integrity issues, escalate and monitor resolution
- Maintain ad hoc communication sent to panel
- Attend meetings (regular or ad hoc)
- Escalate issues related to the survey management IT systems
- Escalate panellist complaints, feedback on item production issues or issues that may represent a risk to the survey to the Senior Panel Specialists
- Ensure consistent adherence to ISO and Data Security policies

Key Relationships (Internal & External)
- UNEX Operations Team colleagues (Business team and West Bromwich)
- UNEX Client Team

Experience / Education
- Essential_
- Degree or equivalent.
- Experience of managing survey panels, volunteer groups or comparable projects.
- Fluent in English both spoken and written.
- Able to work effectively with conflicting priorities.
- Organised and able to achieve daily and weekly deadlines, flagging potential issues to their line manager (Senior Panel Specialist).
- Target and results driven
- Ability to accurately check and analyse data
- Ability to maintain productive relationships with all stakeholders.
- Use of Excel to an intermediate level.
- Technically proficient in using Microsoft Outlook and Word.
- Desirable experience_
- Experience of managing International postal survey panels
- Experience of analyzing data or qualitative information
- Experience of working to ISO quality control procedures
- Business fluency (both written and spoken) in another European language other than English

Behaviours
- A highly motivated individual who can work both independently and as part of a team
- Be organized with effective work scheduling and time management skills
- Enthusiasm and personal responsibility for self-development
- Enthusiasm for identifying with clients and their businesses and keen to meet and exceed the needs of internal and external clients
- Effective contribution through teamwork, open communication and sharing information.
- Professionalism, integrity and expertise
- A drive for results
- Creativity in the approach to problem solving and a solution-oriented approach to challenges.
- Understanding and respect of other cultures, to enhance client solutions and achieve best value for clients.
- Effectively uses available resource to progress own learning and actively participates in self -development and training
- Takes active responsibility for Personal Development Plan and proactively participates in own appraisal

Location

London, Grays Inn RoadUnited Kingdom

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leadi