Commercial Account Handler

**Commercial** **Account Handler - Bristol**

**The company: Marsh Commercial**

We are Marsh Commercial, a diverse community of colleagues, serving a diverse community of clients with insurance, risk management and employee health and benefits advice and solutions.

**The role: Account Handler**

We have a fantastic opportunity for a **Commercial** **Account Handler **to join our Commercial team located in our Bristol office.

This is the perfect role for someone with a background in Commercial insurance, for an experienced Commercial Account Handler looking to develop their skills further within a Global Market Leader.

If the above describes you and you enjoy providing exceptional customer service, talking to people and have a good level of attention to detail and time management then we want to hear from you.

**What can you expect?**
- An opportunity to join an established and client focused broking team and to work on a variety of commercial insurance policies
- Full on the job training
- A platform to build on existing knowledge and an opportunity to learn new skills in a continuous improvement environment
- To build and maintain an excellent rapport with our clients, providers and colleagues across the Group
- You will work in a lively environment within a large team of Account Handlers and (working with Account Executives) manage your own allocated book of clients
- You will be expected to handle all classes and products(principally Property, Business Interruption, Liability and Motor Fleet) within a diverse commercial client base

**What you will be rewarded with?**
- Competitive Benefits Package including: 27 days annual leave, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
- Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

**We will rely on you to**:

- Work with Account Executives to retain and generate new business, by leveraging strategy information and midterm changes.
- Strive to meet sales goals by partnering with Account Executives
- Work on all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards.
- Manage all day to day queries, renewals, amendments and mid-term adjustments
- Build and maintain relationships with clients, prospects, client teams and producers to provide best in class service and drive growth.
- Manage your personal development, ensuring that mandatory training is completed alongside additional training to support personal growth
- Serve as a client contact for day-to-day needs and answer standard or more difficult client questions to improve the client experience.
- Operate in accordance with the Company’s compliance, quality and governance measures, achieving at least the required standards at all times

**What you need to have**:

- Commercial Insurance is essential however experience from Underwriting or Claims backgrounds can be considered
- Ideally open to change and challenges as we are very adaptable to market and client changes
- Resilient, good interpersonal skills, versatile and capable
- Ideally experience with the Acturis operating platform

**What makes you stand out**:

- Cert CII qualification preferable but not mandatory

**About us**

We are Marsh Commercial, a diverse community of colleagues, serving a diverse community of clients with insurance, risk management and employee health and benefits advice and solutions.

We help clients succeed by defining, designing, and delivering innovative industry-specific solutions that help them effectively manage risk. Our deep knowledge of both the industry sectors and communities we serve, combined with the time we take to fully understand and meet a client’s needs, is what sets us apart.

We're also part of Marsh and McLennan Companies (MMC) - a global network of experts in risk, strategy and people. For over 140 years, Marsh & McLennan Companies (MMC) has supported enterprise, helping clients realise, survive and grow in changing times.

We leverage the scale, expertise and access to the broad range of products and services provided by the wider Marsh & McLennan Companies for the benefit of our clients - whilst retaining the flair, flexibility and personal service that our clients have come to expect.

Marsh & McLennan Companies and its affiliates aim to attract and retain the best people regardless of their gender expression or identity, marital and civil partnership status, ethnic origin, nationality, age, bac