Current jobs related to Customer Service Apprenticeship - Edinburgh - NatWest Group

  • Customer Care Apprenticeship

    1 week ago

    Edinburgh, United Kingdom Aegon Full time

    Job Description Summary **Job Description**: - Customer Contact Apprenticeships - 9 - 12 months fixed term contract - Full-time (37.5 hours per week - including dedicated study time) - Location: Edinburgh - Salary: £11.47 per hour (£22,370 per year) - Closing date: Wednesday 3rd July Hi, we’re Aegon. Maybe you’ve heard of us? Maybe you haven’t....

  • Customer Service Apprentice

    3 days ago

    Edinburgh, United Kingdom Vertu Motors Full time

    **About us** Do you want to earn a basic salary of £18,000 per year with this increasing to £23,500 plus bonus after successful completion of your apprenticeship? If the answer is Yes, then we are currently searching for people who are either looking to retrain with a company who will invest in their development or, for someone looking to kick start their...

  • Warehouse & Sales Apprentice

    2 weeks ago

    Edinburgh, United Kingdom EDA Apprenticeship plus Full time

    **Job description** **Title: Warehouse & Sales Apprenticeship** **Location: Edinburgh** **Hours**:8:00am to 5:00pm Monday to Friday **Company Description**: Holland House is a busy Electrical Wholesaler based in Edinburgh and we are looking for you to join our friendly team in the role of Trade Supplier Apprentice. **What is an Electrical...

  • Warehouse & Sales Apprentice

    2 weeks ago

    Edinburgh, United Kingdom EDA Apprenticeship plus Full time

    **Job description** **Title: Warehouse & Sales Apprenticeship** **Location: Edinburgh** **Hours**:8:00am to 5:00pm Monday to Friday **Company Description**: Holland House is a busy Electrical Wholesaler based in Edinburgh and we are looking for you to join our friendly team in the role of Trade Supplier Apprentice. **What is an Electrical...

  • Defence Apprenticeship

    2 weeks ago

    City of Edinburgh, United Kingdom Service Stream Full time

    A leading Australian essential services provider is seeking expressions of interest for its 2026 Apprenticeship Academy. Available apprenticeships and traineeships span various areas such as electrical, plumbing, and mechanical. The program provides comprehensive support, professional development, and flexible working options. Candidates need to be...

  • Defence Division – Apprenticeship

    2 weeks ago

    City of Edinburgh, United Kingdom Service Stream Full time

    Defence Division – Apprenticeship & Traineeship EOI page is loaded## Defence Division – Apprenticeship & Traineeship EOIlocations: SA - RAAF Edinburghtime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 31, 2026 (30+ days left to apply)job requisition id: JR-116686# **Primary Location**SA - RAAF Edinburgh# **Job...

  • Warehouse and Sales Apprentice

    2 weeks ago

    Edinburgh, United Kingdom EDA Apprenticeship plus Full time

    **Title: Warehouse & Sales Apprenticeship** **Location: Edinburgh EH11** **Hours**:8:00am to 5:00pm Monday to Friday Are you a college leaver? If so then we are looking for you. **Company Description**: City Electrical Factors **What is an Electrical Wholesaler?** Electrical wholesalers sell the products we all use in our homes, businesses,...

  • Customer Service Advisor

    7 days ago

    Edinburgh, United Kingdom WINNOVATION SERVICE LTD Full time

    As a Customer Service Advisor, you will be the first point of contact for our customers. You will provide assistance, answer inquiries, resolve issues, and ensure a positive customer experience with every interaction. Your role will be key in enhancing customer satisfaction and retention by delivering prompt, friendly, and effective support across multiple...

  • Customer Service Advisor

    1 week ago

    Edinburgh, United Kingdom WINNOVATION SERVICE LTD Full time

    **Responsibilities**: - Utilise Salesforce to manage customer interactions and update records - Analyse customer needs and recommend suitable financial services products - Collaborate with the sales team to ensure a seamless customer experience **Experience**: - Previous experience in customer service, preferably in the financial services industry -...

  • Customer Service Advisor

    2 weeks ago

    Edinburgh, United Kingdom WINNOVATION SERVICE LTD Full time

    **Duties**: - Utilise Salesforce CRM system to manage customer interactions and update records - Analyse customer needs and recommend suitable financial services products - Process customer transactions accurately and efficiently - Collaborate with internal teams to ensure timely resolution of customer issues **Requirements**: - Previous experience in a...

Customer Service Apprenticeship

2 weeks ago

Edinburgh, United Kingdom NatWest Group Full time

We’ve partnered with NatWest Group to create high-quality apprenticeship opportunities for school leavers from underrepresented backgrounds who are passionate about starting a career in financial customer service.

**Programme Start Date: 24th March 2025**

You’ll gain expertise through dealing with and referring customer queries. Whether it’s carrying out day-to-day banking transactions like paying bills, or helping customers identify products and services that are right for them, you’ll be on the other end of the phone to take their calls.

Led by our experienced Programme Managers, you will undergo a bespoke 3-week programme that will help your professional development and prepare you for your interview with NatWest for a Customer Service Apprenticeship across different areas of the bank.

**Who's this for?**

If you are interested in building a career in **customer experience** at NatWest Group we want to hear from you. You don’t need previous experience, but you do need to show evidence of a genuine interest in the sector.

There is **no minimum academic criteria** required although Maths and English GCSE in England and Northern Ireland, or National 5 qualifications in Scotland would be an advantage. If you didn’t manage to achieve the grades or can’t provide evidence of your qualifications, NatWest Group will help you to obtain them during your apprenticeship.

You won’t be able to join the programme if you have the same or equivalent qualification, or work experience at a similar level in a similar field. This may include a related apprenticeship, a university degree or a role in which you may have developed similar skills.

**What will I get?**

Everyone who completes the pre-employment programme **is guaranteed an interview with NatWest**.

Those who are successful in securing the role will:
Have the opportunity to learn new skills and study for an apprenticeship
Earn a competitive salary (see above)
Receive professional support during the first 6 months of your career

Here are some examples of the queries you might deal with as a customer service apprentice at the start of your career:

- Amending direct debits/ standing orders
- Setting up online banking
- Refunds, benefits, payslips confirmations
- Retail disputes
- Lost & stolen cards
- Online banking errors

**Job Types**: Full-time, Apprenticeship

Pay: From £23,940.00 per year

**Benefits**:

- Company pension
- On-site parking
- Work from home

Schedule:

- Monday to Friday

**Location**:

- Edinburgh (City of Edinburgh) (required)

Work Location: In person

Reference ID: Contact Centre Edinburgh 2025
Expected start date: 24/03/2025