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Scheduler

3 weeks ago

Oldham, United Kingdom ABCA Systems Ltd Full time

You will co-ordinate the completion of all Planned Preventative Maintenance obligations of Service & Maintenance Contracts within a designated region.

**Duties and responsibilities**
- You will manage a Patch of Engineers within post coded areas
- Plan and organise your diary daily with Maintenance/Reactive/Extra Works calls
- Ensuring all engineer appointments are confirmed and agreed with site the engineer who will be attending
- Liaising with service administration team to ensure appointment letters are sent out, ensuring both in advance and with correct information
- Continuous update of CASH systems ensuring data held in regards to contact numbers, contact names and booking procedures is accurate
- Smart Planning - we expect all jobs allocated to the engineers to be as close to each other to minimise travel time between jobs
- Obtain a strong geographical knowledge of the designated Patch you are allocated along with a good understanding of logistics, traffic management and route planning

**Qualifications and Experience**

Excellent customer service and communication skills:

- Scheduling and Planning experience essential
- 1st line handling of calls from engineering team and other internal staff members in regards to open call appointments and job updates.
- Ability to work in a fast paced reactive environment is essential

**Personal Attributes**
- Communication and interpersonal skills, including good customer service skills.
- Ability to work on own initiative and as part of a team.
- Problem solving skills.
- Organisation and prioritising skills.

**Benefits**
- No weekends
- 23 days’ holiday (with the ability to increase to 25)
- 8 Statutory Bank Holidays
- Employee assistance programme/confidential support
- Mindfulness and/or meditation apps
- Employee discounts (supermarkets, eating out, clothes, gyms etc.)
- Doctor Care Anywhere (24/7 access to an online GP and prescription service)

**Job Types**: Full-time, Permanent

**Salary**: Up to £10.60 per hour

**Benefits**:

- Employee discount
- On-site parking
- Referral programme
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Work Location: One location