Network Operations Shift Lead

The Network Operations Shift Lead will take charge of Network Operations Centre during EMEA hours of operation, taking point in the engagement and resolution of large network events that are significant in scope and impact whilst maintaining oversight overall ongoing issues.

You will manage a team of experienced network engineers and be responsible for the stable running of the global data/voice and security network operations.

The Network Operations Shift Lead is part of a global follow-the-sun Network Operations team and will be working in a daytime shift pattern including public holidays and weekends.

**The Team**:
The team consists of 25 Network Operations engineers, conversant in a range of Data, Security, Voice and Collaboration technologies.The team are based in 3 locations within the UK - Chester, London and Camberley although this specific role is Chester based.The team has a close working relationship that supports each other and is considered a high performing team.The team is also part of a follow the sun model so this involves interaction with our global colleagues in the AMRS and APAC regions (specificallythe US, Singapore and India).

**Core Skills**:

- Experience managing or leading network operations or related environment
- Experience working for a large enterprise or financial institution in a multivendor environment
- Experience with Cisco routers and switches and Cisco/Aruba wireless infrastructure
- Knowledge of Fortinet/Checkpoint Firewalls; F5/AVI load balancers and McAfee proxy infrastructure
- In-depth knowledge of ITIL including Incident, Problem and Change Management
- Exposure to risk management, audit and information security will be an advantage
- Excellent analytical problem-solving abilities, verbal communication, and strong interpersonal skills
- Ability to effectively collaborate with others, initiate action and adapt to change
- Ability to make tough decisions and accept challenging assignments
- CCNA is preferred or other applicable technical certifications

**Desired Job Skills**
- Excellent oral and written communication. Must be able to communicate at levels within the organisation
- Strong analytical skills
- An eye for details
- Experience with monitoring & troubleshooting with tools such as Splunk, SevOne, ThousandEyes and other fault management tools

**What you will do**
- Opportunity to interact with clients at all levels, from the end user, technical engineers to executives clearly and effectively
- Comfortable dealing with client escalations through to resolution
- Utilise your understanding of IT Service Management processes to refine existing process and create new ones
- Ability to make quick decisions and comfortable escalating to management when required
- Manage a team of network engineers who are accountable for the global data and security network operations
- Lead Incident calls, manage stakeholder expectation and act as bridge commander during major incident management scenario
- Escalation point of contact for Global Network Operations; drive production incidents towards resolution, focused on Mean-Time-To-Restore
- Work closely with cross-functional internal support groups and external service providers to identify/resolve or coordinate the resolution of network incidents

**Bank of America**:
Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set arethe cornerstones of our Code of Conduct and are at the heart of managing risk well.