Hire Desk Controller

3 days ago

Dartford, United Kingdom MGF Full time

**Hire Desk Controller or Experienced Plant Hire Administrator - Join Our Growing Team in Dartford**

**Location**: Dartford, DA8
**Salary**: £27,750 - £30,250
**Working Hours**: Monday to Friday, 40 hours per week

**Ready to make an impact with your passion for customer service?** We’re looking for an enthusiastic and proactive Hire Desk Controller to join our dynamic team at MGF, a leading provider of Shoring Solutions, Lifting & Safety, and Structural Support. If you thrive in a fast-paced environment, have a keen eye for detail, and enjoy working with people, we’d love to hear from you **Please note that the depot is located on an industrial estate with no public transport links, so you must have your own transport or live reasonably close to the area.**

**Your Role**

As a **Hire Desk Controller**, you’ll be at the heart of our operations, ensuring everything runs like clockwork. You’ll work closely with the Operations Manager and collaborate with a fantastic team to handle enquiries, convert leads into hires, and coordinate the delivery and collection of equipment with precision and efficiency. Your contribution will be key to ensuring our customers receive top-notch service every time.

**Your Main Responsibilities Will Include**:

- **
Handle enquiries** and convert them into hire business, delivering a seamless customer experience
- ** Manage orders** (On-hires) and arrange collections (Off-hires)
- ** Provide accurate quotes** using our CRM system, ensuring clarity and precision
- ** Coordinate transport** to ensure timely deliveries and collections
- ** Prepare drivers’ paperwork** daily to maintain smooth operations
- ** Communicate with site teams** to ensure we meet customer needs
- ** Manage loss and damage cases** professionally, with clear reporting and communication
- Provide **outstanding customer service** on incoming calls, ensuring customer satisfaction

**To Achieve This, You Will Need**:

- Previous **customer service experience**, ideally in a hire/sales environment
- Excellent **communication and interpersonal skills** - you’ll be the face of MGF for many of our customers
- A **team player** who thrives in a collaborative environment and is happy to pitch in when needed
- ** Strong organisational skills** and the ability to **prioritise** in a busy, fast-paced environment
- ** PC literacy** - experience with Microsoft Office and CRM systems is a plus
- A **positive, can-do attitude** with a drive to get things done
- Local **area knowledge** for Dartford and the surrounding regions

**What You’ll Get**:

- Additional annual leave awarded to recognise long-service
- A company Christmas shutdown and the option to purchase additional days of annual leave
- Opportunities for training, development, and career progression
- Pension Scheme and Life Assurance
- Award and recognition initiatives
- The security of working for a national organisation with core family values at our heart
- Refer a friend scheme
- And so much more

This is a chance to join a growing company that values every team member. We offer a supportive working environment with opportunities for career advancement and additional benefits to support your work-life balance.

**All applicants will be treated in the strictest of confidence.

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