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Front Office Agent

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Edinburgh, United Kingdom GLOBAL TALENT 2020 LIMITED Full time

**Front Office Agent.** Global Talent 2020 are proudly working with one of Europe’s largest growing brands of boutique volume Hoteliers. They are looking for an ambitious Front Office Agent to drive and support the front of house reception team across the venue in the New Year,to assist in making a memorable guest journey. **The role**: The Front Office Agent will primarily support and oversee the guest arrival, and departures procedures across the venue. The front office team is made up of 5 to 6 staffs and led by a Front Office Manager depending on business levels. As part of this friendlyteam, you will help them to ensure that the quality delivery of guest services is of consistent quality standard of service, in line with brand expectations, brand standards, and leaves the customer with a positive customer experience on their stay. You will be used to being customer facing and able to communicate concisely, empathically, and be approachable at all times. It would also be an advantage if you are conversant with Hotel PMS systems, like Opera or Reslynx although full training Possessingan eye for detail, remembering the "little things" that make a guests stay more welcoming, whilst being alive to maintaining Brand standards. You will support the housekeeping staff across front of house, and room division areas as required. Understandingof Brand standards, linen stock management, time management, health &safety, training, whilst possessing first-class people soft skills, and communication skills are pre-requisites for this modern growing brand. **The person**: Our client at Global Talent 2020, is looking for a hands-on approach individual looking to step up to their first supervisory level role. A "leader", with a focused, well organised mind. Possessing a positive personality, driven to achieve consistent high service standards and results. This is a multi-tasking role, in an amazing boutique hotel environment. You need to be flexible and usedto keeping your fingers on the pulse of an operation at all times. **The benefit**: This opportunity is with Global Talent 2020’s highly reputable, locally respected global brand, with an eye always on quality and friendliness. Excellent hourly salary package, and company brand benefits are available, whilst working in a positive, friendlyenvironment.