Customer Service
14 hours ago
Our well established client based in Cheshire is currently recruiting for a Customer Service Representative to join the team on a 6-month basis. Based in the technology sector, the company are at the forefront of science and cutting edge material technology.The Customer Service Representative will be a fast learner with exceptional customer care skills, always operating with the customers’ needs in mind.
**Key Responsibilities**:
Updating the CRM accurately with customer orders, delivery and costings.
- Coordinates order shipping and transportation and keeps customers informed of any delays or issues, as needed.
- Follows up with customers on accounts receivable in a timely manner and works closely with other teams to generate monthly credit limit reports.
- Ensures that customer requests meet the business’ manufacturing requirements while still fulfilling customer needs (e.g., product quantity, delivery dates).
- Manages single purchase orders with multiple release dates (i.e., blanket orders) and provides customer service management with volume orders to serve as input to short-term forecasting efforts.
- Fields and resolves (if possible) customer complaints by working with Accounting, Quality, Manufacturing, and other Commercial roles as needed.
- Communicates regularly with Account Managers to share customer-related information and issues.
- May be responsible for responding to enquiries for quotations for small, non-repeat business.
- May visit the customer site to build relationships and gain an understanding of their internal processes
**Essential Skills**:
- Customer care experience in a customer-facing role for at least 12 months
- Degree or equivalent
- Fluency in the English language
- Customer focused
- Acts with customers in mind
- Establishes and maintains effective relationships with customers
- Maintains a current understanding of the division’s internal sales processes
- Fully leverages the businesses customer service processes to ensure reliable service for customers
- Demonstrate drive and commitment
- Demonstrates initiative
- Demonstrates knowledge of customers and their requirements
- Ensures customer requirements are met
Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and consideredfor all future vacancies.
We are acting on behalf of the client as an Employment Business in relation to this vacancy.
We are an equal opportunities agency and welcome applicants from all backgrounds.
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