Claims Advocate

5 days ago


Ipswich, United Kingdom Willis Towers Watson Full time

A Claims Advocate to deliver high quality Claims Service to our clients, ensuring that Key Client Outcomes are delivered to pre-defined service standards.

**The Role**

Conduct Risk: To put the interests of clients and the integrity of the market at the heart of the way you do business

**Loss Negotiation & Client Management**
- Ensure the prompt resolution of market-related loss issues and queries
- Ensure that all broking is prioritised and completed within targets and exceptions monitored and actioned until completion
- Build constructive relationships and lead correspondence with Clients and associated underwriters, third parties and service providers, under the guidance of more senior Claims Advocates
- Immediate notification to insurers on receipt of advice of claim, responding where required
- Negotiate claims notifications and settlements with insurers / reinsurers, based on market knowledge, in order to minimise client loss
- In the event of high profile claims, work closely with Group colleagues and maintain internal and external communications with records of these being made as appropriate
- Travel as required
- Support Placing team in conjunction with Claims Handlers by producing accurate and updated renewal information
- Work with Group colleagues to identify and capitalise on account penetration and cross selling opportunities within the client / prospect base
- Provide input on corrective action required to enhance process performance across Claims areas
- Ensure adherence to standardised Group policies and procedures, including all WEM and other regulatory requirement
- Monitor underwriter / reinsurer and service provider performance and take appropriate action as required to guarantee the client’s best interests
- Provide input to and reference the Willis Quality Index, as appropriate and required

**Other**
- Provide support to Senior Claims Advocate on BU approach to Client Service Proposition
- Support more senior Claims Advocate in respect of appraisals and reviews, as required
- Oversee the provision of accurate management information, as required
- Take reasonable steps to support management and the Company in the management of the business risks applicable to area of employment, as set out in the BU risk register
- Participate in loss prevention and claims seminars, as required.

**The Requirements**

**Skills**:

- Query Management
- Compliance Management
- Organisation and Prioritisations

**Knowledge/Experience**:

- Market relationship management
- London Market Negotiation
- Technical knowledge

**Equal Opportunity Employer



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