Operations Associate

7 days ago

Manchester, United Kingdom Proxymity Full time

**About Proxymity**

Proxymity is bringing technological innovation to the market infrastructure of a long -established sector—Proxy Voting, Shareholder Disclosure, and Identification.

Founded in London and spun out of Citi, from very beginning our mission focused on benefitting the whole eco system, rather than just one part or one player within it. This ethos is endorsed by investment from a unique and global consortium of the industry’s most influential financial institutions.

We currently serve 29 markets and are growing our global footprint fast. With offices in UK, Israel, US and Australia, our Proxymity Shareholder ID and Vote Connect products can serve all markets globally, with our flagship Vote Connect Total product providing complete end-to-end digital connectivity in 12 key markets around the world. We are a fast-growth company and have already gone from 10 - 210+ employees in the last three and a half years.

**What we’re looking for**:
Smart, energetic, and curious people to join our core operational site in Manchester. You will perform a critical role in ensuring best-in-class client support and performing the critical checks that ensure the safe and smooth performance of the Proxymity platform.

As a key contributor to the launch phase of Proxymity, you will have the opportunity to support a variety of pivotal activities and expand the remit of your role as the needs of the business develop.

**Responsibilities include**:

- Overseeing vote execution to market from the Proxymity platform
- Sourcing and creating new meetings on the platform
- Creating and maintaining all operational procedures according to company policy
- Identifying and submitting potential Proxymity platform improvements, including those raised by clients
- Acting as the first point of contact for operational issues, ensuring prompt escalation to local management in the event of material impact on clients
- Identifying operational and implementation process improvement opportunities

**Requirements**:

- Strong attention to detail
- Excellent written and verbal communication skills, with the ability to positively represent the company to clients and other market participants
- Ability to work self-sufficiently and prioritise own workload
- Team orientated - proven ability to build positive relationships, and proactively overcome the challenges of working with remote team members
- Evidence of working in a fast-paced service delivery environment

**Benefits**
- Headspace subscription
- Birthday off in addition to annual leave
- Access to Absorb Learning
- Improved family-friendly policies
- Work your way
- Choose your tech
- 2 duvet days a year
- 1 volunteer day a year
- 4-week sabbatical after 4 years at Proxymity
- Workation
- Our Workation policy means you can work anywhere in the world for up to 45 days per calendar year.
- Companywide parties twice a year
- Team drinks
- A company wins programme
- A dog friendly office
- Complementary snacks and drinks in the office

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