Operations Support Assistant

3 days ago

Bolton, United Kingdom Smart Metering Systems Full time

753

Bolton, UK

Permanent

**Why choose us?**

**Choosing to work for SMS means choosing to make a difference.** We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy - working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.

**What's in it for you?**
- 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
- Hybrid working options (for some positions).
- Enhanced Maternity leave. Paternity and Adoption leave.
- 24/7 free and confidential employee assistance service.
- Simply Health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
- Life Insurance (4 x annual salary)
- Pension matching scheme (up to 5% of salary)
- Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.

**What's the role?**

This role is key to supporting SMS’s growth in metering services. As an Operations Support Assistant, you’ll manage inbound and outbound customer appointment calls to ensure successful meter bookings. Working closely with SMS field engineers, you’ll help coordinate daily schedules to ensure efficient and organised service delivery.

You’ll be based in our Bolton office, working 40 hours per week, Monday to Friday, from 8:00am to 4:30pm.

As an Operations Support Assistant you will be working with:

- End consumers
- Gas suppliers
- Engineering field force
- SMS Industrial and Commercial Customer Service Team
- SMS field operations management team
- SMS Capacity planners

**Key responsibilities**:

- Handle inbound and outbound customer appointment calls, booking meter exchanges in line with supplier guidelines.
- Plan and schedule work for SMS field engineers, grouping jobs efficiently and arranging access ahead of visits.
- Provide ongoing support to engineers and subcontractors, including directions and schedule adjustments to maximise installs and minimise cancellations.
- Maintain accurate records across work management systems and ensure all completed jobs are claimed promptly.
- Liaise with suppliers, customers, and internal teams to resolve queries and ensure smooth service delivery.
- Manage ad-hoc tasks including emergency bookings, warrant projects, and escalations to the Metering Delivery Manager.
- Support business growth by helping increase SMS’s market share of I&C Gas assets and delivering on operational targets.

**To be considered for this role, we would love you to have**:

- Education up to GCSE (or equivalent) standard.
- Takes ownership of complex workloads and delivers high-quality outcomes.
- Provides exceptional customer service while managing multiple tasks and priorities.
- Demonstrates strong time management and organisational skills.
- Communicates clearly and effectively with a range of stakeholders.
- Adapts well to change and maintains resilience under pressure.
- Shares expertise to support team development and collaboration.
- Shows initiative, sound judgement, and a commitment to continuous improvement.

**#LI-Hybrid

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