Customer Account Representative

Customer Account Representative **Full Time** **Coventry** **Up to £26,000 p/a** **About the role**: We have an exciting opportunity for a Customer Account Representative to join a British international company specializing in components and sub-systems for the aerospace, defence and selected energy markets. It is listed on the London Stock Exchange andconstituent of the FTSE 100 Index. The Client has established a trade compliance programme which has been implemented across the group and is applicable to all employees. Using your experience as a Customer Account Representative, you will: - Receive, review, and enter purchase orders into the enterprise resource planning (ERP) system. - Raise quotes and customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times. - Coordinate site visits the Client's facilities and set up customer meetings as required. - Refer any pricing queries to the Senior Customer Account Representative or the Commercial functions to ensure accurate pricing is applied. - Track and reconcile internal and external customer scorecards, including verification of the metrics the Client is judged. - Gather information from Finance, Procurement, Demand Planning and Manufacturing departments in order to producce accurater costing sheets - Use SAP (or equivalent ERP system) product recognition to identify runner/repeater parts and what can be sold to the customer and check the amount of time that passes from the start of a process until its conclusion for any stranger/alien elements raisethe relevant enquiry process. - Upon receipt of orders for "out-of-production" products, gather the information necessary to prepare a quotation which includes pricing, production lead time and Client terms and conditions - Deliver quotations to customers and coordinate with various fiunctional leaders to ensure questions are answered until the order is received or the opportunity is closed as lost. - Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders - Utilize business systems, including Salesforce/CRM, portal management and work flow tools to expedite the process of receiving, reviewing, replying and booking orders. - Works to resolve customer complaints, which may include warranty, delivery, or quantity disputes, at the lowest level in the most beneficial manner for Meggitt by collaborating with other functions and seeking appropriate management approval. - Attend and occasionally participate in Daily Layered Accountability meetings and collaborate with Finance, Operations, Sales, Planning, and Procurement personnel to communicate changes to demand, assist with production forecasting and convey information toand from customers. - Other tasks as assigned, which will typically include supporting the Senior Customer Account Representatives. The role is an excellent opportunity to utilize your Customer Account Representative experience in an innovative industry and progress through a successful career in the aerospace sector. My Client provides full training and career development opportunities. **What experience do I need?** - You will need a Bachelor's Degree or at least 1-2 years of relevant industry experience We would also require an understanding of the following: - Microsoft Office Suite - Knowledge of SAP - Robot Morning/Demand Line - 2+ years of experience in customer service - Aware of the regulations of the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.) - Ability to understand and follow specific instructions and procedures - Ability to gather data, compile information, and prepare reports - Strong verbal and written communication skills - Excellent customer service orientation - Well-organized, conscientious and able to multi-task - Ability to prioritize duties to meet deadlines - Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers