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IT Support Engineer
2 weeks ago
**A Bit About Us**: At AO, we want to make sure our customers are happy. When they have a smile on their face, we know we’ve done a good job. It’s at the heart of everything we do, and it’s why our logo is always smiling. When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too). We’re passionate, relentless and full of beans, determined to make a difference and change the world for the better. From massive changes to tiny tweaks - making a difference is what keeps us driven. It started at a pub in Bolton with a £1 bet and a beliefthat things could be done better **More About theIT Site Support EngineerRole**: This is an opportunity for a seasoned all-rounder to join an enthusiastic team of 10 engineers in our effort to provide exceptional 1st and 2nd line support to our customers in AO’s ever growing 2000+ user base. Primarily you will be responsible for maintainingour daily operations in our main logistics sites. This is Inclusive of technical support across a wide range of devices and multiple OS platforms (Primarily windows based) You will also have the opportunity to work autonomously to identify and tackle areas of improvement throughout your role with the opportunity to work closely with the team on numerous large scale projects in relation to ongoing customer service & efficiencyinitiatives. **Here's What You Can Expect To Be Doing As an**IT Site Support Engineer**: This will mean you will have great problem solving, and the ability to identify areas for improvement, and better our service levels. It goes without saying, you will have fantastic stakeholder management skills, being a visible presence on site in Telford, a helpful customer centric attitude and keeping end-users informed. **A Few Things About OurIT Site Support Engineer**: For this role, a driving licence will be required. On the technical side, you will be and would like to remain, a solid all-rounder. You will have good knowledge of both Apple and Windows products and systems. It’s a mix of hardware and software support too so fixing networking and internet technologies one minute, then on to Office 365 solutions and into Azure Active Directory the next won’t prove a problem. **Other things that will be useful**: - Software Deployment experience SCCM, InTune etc - Group Policy Management experience - Knowledgeable of varying tools for Desktop imaging - Experience in Hardware Repairs (Laptop/Desktop/Mobile) - An understanding of VOIP Systems **What skills would be nice to have?** - Good knowledge of script creation (including PowerShell & batch) would be beneficial - Previous exposure to WDS and Deployment Studio - Data centre experience i.e. UPS/ air-con monitoring - Knowledge of SQL for support of AO’s critical business systems - Video Conferencing experience **Why Choose AO**: Our people are our superpower, and that’s no accident. We’re looking for everyday heroes who want to learn and help other people achieve. Those glass-half-full-types who have an appetite for a better tomorrow. With AO, the sky’s the limit. We’ll support you to be the best version of yourself and always drive your career forward. We keep things simple. We say things like "treat every customer like they’re your gran” and “make decisions your mum would be proud of"because we’re personal and act with integrity - every day in every action. **Great People Deserve Great Things**: We’ve designed our benefits to cover everything from big moments to little helps. As well all as the essentials, like pensions and holidays, we’ve got our own "AO Perks" to help you with the little things that matter. To see all our benefits and perks, visit our AO Benefits page. - 25 days holiday (Excluding Bank Holidays) - At least 5% contribution pension scheme* - Dedicated wellness initiatives that support your wellbeing, ranging from our 24hr employee assistance programme to a subsidised gym membership. Click **‘Apply’** now to join our family and find out more about the **IT Site Support Engineer**role.
