Uk Technical Support Spare Parts Specialist

1 week ago

Harlow, United Kingdom Ergea UK and Ireland Limited Full time

**Responsibilities**
- Manage e-quip spare parts data including the quality of data relating to spare parts and suppliers.
- Assist Ergéa Procurement with spare part identification, liaise with OEM’s to acquire accurate part descriptions and pricing.
- Responsible for keeping D365 updated with biomed spare parts in line with e-quip.
- Enhance spare part data by linking to models of equipment and where necessary Photo’s.
- Perform data mining activities on a variety of sources producing reports as required.
- Assist approvers in managing changes to orders.
- Work with Procurement to control pricing and preferred suppliers.
- Undertake other reasonable tasks as directed by UK Technical Support Manager.
- Manage agreed financial approval levels within e-quip.
- Comply with the Ergéa Quality Assurance and Environmental, Health & Safety policies, and work to maintain a high standard of customer service and protect your health and safety as well as that of your colleagues, our customers, and members of the public. Promptly raise any concerns regarding potential violations of the policies.

**Key accountabilities**
- Directly support Procurement activities undertaken by the Technical Support team.
- Fully understand e-quip & D365 ordering systems.
- Liaise with relevant line managers to process biomed orders.

**Performance indicators**
- Innovate and streamline processes to ensure a timely response to requests for information, and safeguard data integrity.

**Skills and experience**
- Inventory experience
- Essential
- Attention to detail / Accurate record keeping
- Essential
- Ability to manage substantial workloads, prioritising as appropriate
- Essential
- Excellent Time management and organisational skills.
- Essential
- Excellent communicator, both written and verbal
- Essential
- Good knowledge of MS Office Applications
- Essential
- Ability to multi-task and work independently as well as in a team
- Essential
- Full UK Driving licence
- Desirable

**Languages**

English

Essential

**Other**

**DBS - Disclosure & Barring Service disclosure (formally Criminal Records Bureau disclosure)**

Ergéa is the leading service provider of equipment solutions to the NHS and private hospital groups in the UK.

Our vendor independent solutions are best in class, ensuring our customers and partners have access to modern medical equipment and technology on a fully managed and funded basis.

Our long-term partnerships span critical clinical areas such as radiology, radiotherapy, cardiology, endoscopy and biomedical services. This wide range of service, places Ergéa as the market leading provider of Managed Equipment Services (MES) in the UK as well as the leading independent maintenance provider, focused on providing quality services to support excellent patient care.

Drawing upon over two decades of operational experience, our team bring a wealth of expertise and a deep understanding of the challenges facing our clients in the UK and Ireland.

**Ergea UK and Ireland Ltd**
Units 4-6, Ely Road, Theale Commercial Estate,
Theale, Reading, RG7 4BQ
**+44 (0)118 900 8100

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