Medical Receptionist

Undercliffe surgery is a busy, forward thinking practice in the heart of Heckmondwike.

We are currently looking for an apprentice to join us as a medical receptionist whilst completing a Level 2 customer service apprenticeship.

We are a friendly dynamic team made up of four GP Partners, three Salaried GP's, one Advanced Care practitioner, three Practice Nurses, three Healthcare assistants in addition to Secretarial, Admin and reception teams.

We are a patient centered practice, the care and well being of our patients is at the core of everything we do.

**Working Hours**:
Monday - Friday - 7 hours daily (a total of 35 hours per week)

Weekly Wage

**£168.35**

**Brief overview**:
**Job Duties**:

- To greet patients politely and ensuring that the appointment system is run efficiently, monitor the flow of patients to and from consulting rooms, managing queues through telephone and face to face interaction.
- Advise patients of relevant charges for non-NHS services, accept payment and issue receipt for same.
- Register new and temporary patients in line with practice arrangements and requirements.
- Respond to all queries and requests for assistance from patients and other visitors to the practice as appropriate.
- Enter requests for home visits including all relevant information.
- Deal efficiently with emergency situations.
- Keep reception areas clean and tidy.
- Handle specimens as per practice protocol.
- Management of appointment system.
- Maintain working knowledge of the appointment system i.e. times of all clinics, duration of appointments, knowledge of computer system, doctors rotas, procedures for booking routine and urgent appointments
- Book appointments accurately and appropriately.
- Management of medical records and administration
- Ensure medical records are kept accurately in line with practice procedures.
- Retrieve and re-file records as required by clinical staff.
- Carry out scanning of clinical documents as per written procedures, ensuring accuracy of appending to electronic patient record.
- Ensure efficient storage of scanned letters for confidential destruction.
- Receive and make calls as required. Divert calls and take messages as appropriate, recording information for clinicians to action (home visits, phone calls etc)
- Report any faults to the Reception Manager.
- Provide non clinical patient care, dealing with requests for information, test results, requests to speak to clinical staff, ensuring confidentiality and privacy for patients.
- Ensure patients have access to any relevant leaflets, support groups, carers association etc.
- Maintain working knowledge of computer/clinical system, reporting any problems to Reception Manager.
- Adhere to practice policies regarding security and confidentiality, records management roles and responsibilities and computer skills
- Report any maintenance matters to the Reception Manager
- Where it is a requirement of the job for the post-holder to use computers or other information technology, he/she will be required to ensure that security procedures are followed as appropriate and that confidential information for example, passwords, are not communicated to unauthorised individuals.
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers’, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
- All employees are required by Section 7 of the Health and Safety at Work Act to take reasonable care of their own health and safety and that of others who may be affected by their acts and omissions. The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
- The post-holder will support the