Credit Controller

Reporting to

Credit Control Team Leader

Function

Finance

Location

Crawley, Energy House

Reference Number

76724

Employment Period

Permanent

Contract Type

Personal Contract

CiP Level / Bonus

5%

Starting Salary

£25,000 - Plus bonus and benefits

Closing Date

**We also offer**:
Annual leave 25 days

Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)

Tenancy Loan Deposit scheme

**Tax efficient benefits**: cycle to work scheme

Season ticket loan

Occupational Health support

Switched On - scheme providing discount on hundreds of retailers products.

Supplier discounts, such as O2, EE, Vauxhall cars, Universal tyres

Discounted access to sports and social clubs

Employee Assistance Programme.

**Job Purpose**:
Connections UK Power Networks and is responsible for undertaking all new regulated connections to the public electricity networks owned and operated by UK Power Networks, as well as carrying out contestable and private connection works to the public networks.

The Connections activities are primarily categorised into three main areas. These are: new connections, highway lighting and customer funded diversions.

The Credit Controller will be responsible for the day to day credit control of customer accounts within the assigned portfolio and will ensure that these are processed and reviewed on a day to day basis, dealing with all Credit Control issues requiring attention. You will ensure that the Credit Control processes are adhered to on an on-going basis, manage the relationship with end user customers, identifying and develop opportunities to improve the Credit Control process and relationships with end user customers. In addition, you will be required to ensure that control checks are properly performed and report on and monitor credit control activity. In conjunction with the Team Leader implement escalation procedure and proceedings against poor payers, where appropriate.

You will be required to support the Connections Operational accountants and other stakeholders by the ensuring the monthly calculation of the bad debt provision is carried out in line with company policy, by the provision of management information regarding aged debt profiles, intelligence regarding customer liquidity / solvency and concerns regarding customer payment history.

You will also be required to adhere to the credit control, escalation procedure and in agreement with the policy, implement proceedings against poor payers.

The Connections sector has a combined turnover of around £300m per annum.

**Principle Accountabilities**:
Perform company credit checks as required for accounts for which credit terms / stage payments have been offered

Pursue overdue accounts in accordance established with credit control procedures.

Monitor and control customer accounts, record sheets and query logs

Ensure adequate SAP training and support is provided

Manage and control bad debt escalation process.

Ensure accurate and timely delivery of aged debt reports.

On going liaison with Connections project managers / Designers & other stakeholders regarding overdue account.

Customer Correspondence

Interface/Dialogue with internal departments

Aged Debt Profile

Clearly defined and quantifiable KPIs

Control of customer accounts

Introduction and maintenance of Best Practice techniques

Ensure Credit Control team is trained to the appropriate level in SAP and third party collection techniques

**Nature and Scope**:
This is a professional role that includes liaising throughout the business, with regular communication with central finance departments, senior management, non-finance managers and external contractors. You will be expected to have excellent communication and interpersonal skills and a professional attitude to work and those you deal with.

It is anticipated that you will undertake this role with a high degree of autonomy, referring to your line manager for guidance or decisions as appropriate.

Whilst the role is based at Crawley, to fully engage with business activities, the Team Leader Credit Control may from time to time, be required to attend reviews at other UKPN locations and project sites.

**Knowledge, Skills, Qualifications & Experience**:
At least 1 years experience within a large credit control department

Preferable but not desirable, membership of the Institute of Credit Management or equivalent.

Knowledge of legal framework for recovery of Debt through the County/High Court, instructing solicitors and recovery Agents.

Knowledge of telephone cash collection and written escalation procedures.

Good working knowledge of SAP

Excel spreadsheet ability to a reasonable standard

Ability to work as part of cohesive business team demonstrating strong interpersonal skills

Appreciation of operating in a regulated environment is desirable.

**Key Competencies**:
Critical

Work on their own initiative to agreed thresholds