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Senior Programme Officer
2 weeks ago
Job description
The Institute of Psychiatry, Psychology & Neuroscience’s Education Support Team is looking for a Senior Programme Officer to offer high-quality administrative support to taught programmes within the School of Mental Health & Psychological Sciences.
The Senior Programme Officer provides essential support to students and academics within this school and will work as a member of the wider programme administration team to ensure consistent management and delivery of taught provision through providing high quality administrative support. The Senior Programme Officer supervises Programme Officers and is responsible for investigating and resolving complex queries and issues, responding in line with university guidelines and procedures.
You will have opportunities to further enhance your project management and stakeholder management skills. As part of the King’s community, you’ll work alongside inspiring academic and professional services staff and students. Comfortable with working relatively autonomously and flexible to change, this role will suit a motivated individual who is keen to further their career in Higher Education administration.
This role is responsible to the Programme Manager.
**Benefits**:
This post will be offered on an indefinite contract.
This is a full-time post - 100% full time equivalent.
Key responsibilities
- Work with relevant colleagues to plan programme cycles, considering the provision of processes throughout the academic year, identifying priorities and demonstrating flexibility throughout the cycle, recognising when priorities change, amending plans and adjusting work patterns accordingly
- Coordinate programme administration processes relevant to the area of work, including assessment processes, in line with university deadlines and regulations, and Faculty and external requirements
- Coordinate the management of day to day student enquiries with the Programme Officers to provide responses as appropriate within agreed timeframes, taking responsibility for responding directly to more complex enquiries and escalating with line manager when required
- Ensure that quality assurance requirements and, where required, accreditation requirements are met for all provision. To service committees as directed by your line manager. Coordinate module evaluation processes in line with current university best practice
- Develop and improve the service through eliciting and responding to service user feedback, identifying and suggesting service improvements and implementing new ways of working as directed
- Work flexibly as part of a team, supporting others in times of high-volume activity. Participating in and coordinating new starter inductions. Covering staff absence and deputising for the line manager as and when required
- Work with the wider university community to ensure up-to-date and consistent practices are followed when utilising systems (e.g. student records systems and virtual learning environments) to undertake both day-to-day functions and higher-level processes such as reporting and extracting data, ensuring accuracy of data and identifying and resolving issues
- Engage with and triage students’ pastoral care needs, resolving straightforward issues where appropriate and escalating with, and informing, key stakeholders as per university frameworks
- Receive, investigate and resolve low-level complaints and address service setbacks, exercising judgement and escalating to line manager where required
- Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the agreed retention schedules
- In addition to the standard responsibilities outlined above, this role will require the post-holder to work closely with the academic staff (e.g. Module Leaders, TEL lead) to provide a high level of support on the VLE (KEATS). In particular, the individual will be responsible for:
- Ensuring main programme and module VLE pages are set up according to programme level templates and requirements, working in close collaboration with academic TEL leads to achieve this.
- Overseeing enrolment of students and staff onto module pages and availability of key module content in a timely manner
- Ensuring assessment information and other key student data can be readily extracted from KEATS for use in other systems (e.g. SITS).
- The above list of responsibilities may not be exhaustive, and the post holder will_
- be required to undertake such tasks and responsibilities as may reasonably be_
- expected within the scope and grading of the post._
Skills, knowledge, and experience
Essential criteria
- Excellent written and oral communication skills including the ability to draft documents and correspondence autonomously to a broad range of audiences
- Strong numeracy skills and ability to analyse complex numerical data
- Excellent time management and organisational skills and the ability to work to tight deadl
