Relief Security Officer

4 days ago

Swindon, United Kingdom Mitie Full time

**Relief Retail Security Officer
- Lidl**

**Pay rate**:£12.76 per hour

**Hours**:Various

**Location**: Lidl
- Swindon

Mitie is looking for Retail security officers who can deliver exceptional customer service whilst creating a safe shopping environment, free from crime and the fear of crime for customers and colleagues.

**You must hold a current SIA licence or valid SIA certificates (licence can be provided) and a full 5-year checkable employment/education history.**

**Objectives and Responsibilities**:

- Work to the Assignment Instructions ensuring that all activity is accurately recorded on the correct documents, in line with both the Client's and the Company's Quality Procedures
- To follow the site-specific Risk Assessments ensuring all activities are completed in a safe manner
- Set and maintain the highest personal and professional standards as an employee of MITIE and adopt a total quality approach to every aspect of your work, colleagues and clients
- To create a safe working environment, free from crime and health and safety related issues for colleagues, contractors and customers
- To add a polite greeting and excellent customer service
- Provide a visible security contact for colleagues, contractors and customers

**Main Duties**:

- To deliver industry leading customer service
- To be clean, tidy and properly dressed wearing full uniform
- To deter violence and public order offences
- To conduct patrols of the store
- Utilising CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- To report incidents and crime through our leading technology
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

**Who are we looking for?**
- Experience of delivering Customer Service
- Excellent communication skills are required both written and verbal
- Adaptable communication style to meet the needs of different people groups
- Ability to work in a fast-moving services business
- Capability in the use of technology
- Good attention to detail
- High level of enthusiasm and passion
- Previous experience in a similar role is desirable but not essential
- Public Space Surveillance SIA licence is desirable but not essential

**What are the benefits for working for Mitie?**
- Contracted hours
- Annual leave entitlement
- Pension and Life assurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
- Comprehensive training and development programme (apprenticeships available)

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