Team Leader

The Team leader will support the Operations Manager in the realisation of the company Strategies, Vision, behaviours and Values, supporting the delivery of high-quality patient focussed care, in a safe and sustainable way, within the wider organisation.

Under the direction of the OM, you will be responsible for the management of your designated team and working with a Mentor, will contribute to the provision of management, leadership, and direction for the team.

The Team Leader will ensure that resources are used efficiently and effectively in response to service delivery needs and offer daily management and responsibility to ensure the delivery of the national standards and quality requirements.

The Team leader will be responsible to ensure their designated team achieve against key performance indicators agreed locally with service commissioners and contacted partners, working collaboratively with local with health partners, agreeing and delivering services that meet local needs.

The Team leader will be responsible to ensure that the immediate welfare of staff remains at the forefront of all of their daily service delivery, and as such will supply immediate support to the staff within the wider operational teams.

This is a hybrid role that mixes on the road patient shifts with office days.

Work remotely
- No

**Salary**: dependent on clinical grade plus up lift of £1.50 per hour

**1* **Job Title: A+E Team Leader (seconded)*

**2* **Department: Operations*

**3* **Base: Winchester/Worthing/Crawley*

**4* **DBS Service Level: Enhanced*

**5* **Non-Disclosure - Required*

**6* **Reporting to: Operations Manager*

**7* **Work Pattern: As Required*

**Key Working Relationships**:
Directors, Operations Management Team, Fleet and Logistics Management Team.

**8* **Job Summary: *

The Team leader will support the OM and Clinical Mentor/Lead in the realisation of Medi 4’s **Strategies, Vision, behaviours and Values**, supporting the delivery of high-quality patient focussed care, in a safe and sustainable way, within the wider organisation.

The Team Leader will, under the direction of the OM, be responsible for the management of their designated team and working with their Mentor, will contribute to the provision of management, leadership, and direction for the team. The Team Leader will ensure that resources are used efficiently and effectively in response to service delivery needs and offer daily management and responsibility to ensure the delivery of the national standards and quality requirements.

The Team leader will be responsible to ensure their designated team achieve against key performance indicators agreed locally with service commissioners and contacted partners, working collaboratively with local with health partners, agreeing and delivering services that meet local needs.

The Team leader will be responsible to ensure that the immediate welfare of staff remains at the forefront of all of their daily service delivery, and as such will supply immediate support to the staff within the wider operational teams.

**9* **Duties, Accountabilities and Responsibilities: *

As a team leader within Medi 4 Ambulance Services you will be required to provide leadership to your team to ensure the effective provision of the service they provide and to champion change in the organisation. You will ensure that your staff are motivated and express a positive attitude towards the company. You will address any issues and concerns that may inhibit your staff from achieving their personal and organisational goals.

9.1 Undertake operational shifts alone, or as part of an operational ambulance crew

9.2 Responsible for the daily operations within their operational base within Medi 4 Ambulance Services.

9.3 Ensuring all points below are adhered to and implemented accordingly in conjunction with all Medi 4 policies, procedures and protocols.

9.4 Direct line management of the Operations Teams within Medi 4.

9.5 Motivate, inspire and lead teams to perform to the Medi 4 visions and values.

9.6 Manage team issues locally

9.7 Monitor operations teams to ensure KPI’s & performance and standards are maintained.

9.8 To ensure contractual and ad hoc demands are met to all clients locally.

9.9 Provide accurate minimum data for operations to meet operational reporting requirements.

9.10 Assist dispatch & scheduling to monitor staff hours & rostering.

9.11 Ensure that all correspondence and data received and processed in relation to Medi 4 activities conforms to current policies in relation to current general data protection regulations (GDPR) and medical confidentiality.

9.12 Maintain effective daily operational level communication with clients alongside the company Managers, ensuring that any matters of dissatisfaction are dealt with quickly and efficiently in line with Medi4 Policy & Procedure and that critical incident and near miss reporting is effective and robust.

9.13 Assist the Company with marketing and b