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Technical Support Officer
2 weeks ago
Job title: Technical Support Officer (Administrative)
Contract: Permanent
Hours: 22 per week (job share - Wed, Thurs, Fri)
**Salary**: C1 £27,711 - £30,060 pro rata
Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.
As a Technical Support Officer, you’ll thrive on being part of a busy, high-pressure team and provide a high-quality customer focussed service within the Damp and Mould/Disrepair Team.
About you
As a Technical Support Officer, you will bring to the role:
- High quality customer service
- Accurate record keeping and data inputting
- Ability to work in a busy environment
- Excellent level of IT skills
- Ability to prioritise workloads effectively
About the role
What we offer you
We take pride in offering the best employee experience, with benefits including:
- a competitive salary and annual leave entitlement plus statutory holidays
- membership of the West Yorkshire Pension Fund with generous employer contributions
- a clear career pathway and continuing professional development opportunities
- a range of staff benefits to help you boost your wellbeing and make your money go further
How to apply
**We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.**
**We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is recognised in Stonewall’s Workplace Equality Index 2024. We are also an Age-friendly Employer, a Mindful Employer and a Disability Confident Leader.**
**Skilled Worker visa**
**on the government website. Please ensure you are eligible before applying.**
Job Description
Job purpose
To provide operational support to the service and liaison between customers, service providers and internal teams. Frontline interface for the service to ensure that problems and issues are addressed and resolved promptly, informally and with satisfactory, customer focused outcomes.
To investigate and gather information in relation to the service, including dealing face to face with stakeholders and to provide accurate reports/responses in relation to findings.
To take ownership of individual enquiries and tasks and monitor completion through to satisfactory resolution including taking corrective action as required.
To accurately record correspondence within council systems and to work with external and internal partners in-order to develop appropriate solutions/responses to service-related issues.
To support the Disrepair, Voids, Responsive and Planned service areas by undertaking high quality administrative services as required.
**Responsibilities**:
- Flexible and adaptable to change to assist other services as required commensurate to grade.
- Participate in appraisal, training, and development activities as necessary to ensure up to date knowledge and skills.
- Improve own practice through observation, evaluation, discussion with colleagues and appropriate CPD programmes.
- Work collaboratively with colleagues, knowing when to seek help and advice.
- Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.
- Be aware of and comply with Leeds City Council policies and procedures e.g., child protection, health, safety and security, confidentiality, and data protection, reporting all concerns to an appropriate person
- Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, and promoting the values, standards, and equality & diversity policies of Leeds City Council.
- Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.
The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.
The Council has adopted a flexibility protocol and this role will be expected to work within these parameters.
**Qualifications**:
Skills required
- Able to work flexibly across different work locations and areas as appropriate.'¯
- Able to communicate effectively, verbally and in writing, with a wide range of people
- Able to manage time effectively and plan and prioritise work for other team members.
- Able to monitor the timely and acceptable progress of complex issues and identify incomplete actions, taking appropriate action to escalate them to nominated people
- Able to develop and maintain relationships with stakeholders Ability to analyse and interpret information and provide summary reports setting out findings.
- Ability to analyse and interpret information and provide summary reports setting out findings.
- Able to work flexibly as
