Barista, Hospitality

**Barista, Hospitality & Housekeeping (Part-Time & Full-Time Opportunities) - Must Drive**

**Location**: Newton Aycliffe (with flexibility to support other locations when required)
**Hours**: Part-Time (20+ hours per week, including weekends)
**Pay**: Up to £13.50 per hour (based on age and experience)

**About Us**

Siesta Coffee is an independent coffee brand committed to quality, consistency, and exceptional service. We’re known for our clean, well-presented stores, professional standards, and a product range that sets us apart — including specialty drinks, fresh desserts, and retail lines.

As we grow, we’re looking for reliable and detail-oriented team members who take pride in their work and thrive in a structured, fast-paced environment.

**The Role**

This is a hands-on, multi-skilled position within a fast-paced hospitality environment. You will be expected to consistently meet **Siesta Coffee’s high operational, cleanliness, and customer service standards**. Responsibilities include, but are not limited to:
**Barista & Beverage Preparation**
- Prepare and serve a range of hot and cold beverages, including espresso-based drinks, teas, smoothies, and seasonal specials
- Follow all drink recipes and quality control standards to ensure consistency across locations
- Operate grinders, espresso machines, blenders, and other equipment with confidence and care
- Accurately steam milk using thermometers and Siesta Coffee protocols (no scalding, no shortcuts)

**Customer Service**
- Deliver welcoming, polite, and efficient service across counter and drive-thru formats
- Handle orders and payments accurately using the till system
- Proactively upsell relevant products and educate customers about the menu
- Manage complaints professionally, escalating only when appropriate
- Promote loyalty sign-ups and customer retention offers

**Cleanliness, Hygiene & Presentation**
- Maintain a spotless café environment at all times, including customer areas, counters, fridges, retail stands, toilets, and kitchen spaces
- Follow structured daily, weekly, and deep clean checklists using our digital systems
- Ensure food hygiene and allergen protocols are followed without exception (e.g. correct day-dotting, allergen matrix access, cleaning schedules)
- Keep all displays well-stocked, symmetrical, and visually appealing throughout the day

**Drive-Thru & Collection Point Operations** (where applicable)
- Operate confidently in drive-thru settings, communicating clearly and efficiently through headsets
- Maintain rapid turnaround times while ensuring order accuracy and presentation
- Prepare and pack items for takeaway and delivery using correct procedures
- Manage both in-store and remote customer experience with professionalism

**Stock, Delivery & Waste Management**
- Accept and check deliveries, reporting any discrepancies or damage
- Rotate all stock efficiently (FIFO) and keep displays and storage areas clearly labelled
- Record wastage, backups, and compliance evidence via digital systems
- Monitor low stock levels and inform management proactively

**Digital Systems & Compliance Logs**
- Use Typeform for all daily and weekly checklists (cleaning, opening, closing, deep cleans, EHO, etc.)
- Refer to Notion for SOPs, recipes, and operational procedures
- Submit absence requests and view rotas via Bright HR
- Log all relevant evidence via photo uploads, temperature readings, and written comments
- Ensure full accountability for all shifts through structured reporting

**Team Contribution & Flexibility**
- Support colleagues and assist with training new team members as required
- Be open to lone working where necessary, with full shift responsibility
- Support other Siesta Coffee locations if required
- Be flexible with shift patterns, including early mornings, evenings, weekends, and holiday cover

**Requirements**:

- Must have a valid UK driving licence and access to a vehicle
- Must be flexible and available for weekend work
- Strong attention to detail and commitment to cleanliness
- Good timekeeping, communication, and customer service skills
- Ability to follow structured procedures and use digital tools confidently
- Food Safety Level 2 (or willingness to complete this via our e-learning platform)

**Desirable (but not essential)**
- Previous experience in hospitality, food service, or retail
- Knowledge of allergen protocols, EHO standards, or barista equipment
- Confidence working independently when required

**What We Offer**
- Staff discount on drinks, food, and retail items
- Free gym membership at Newton Aycliffe & Catterick Garrison sites
- Digital onboarding and structured training
- Opportunities for additional hours and development

**To Apply**

Submit your CV via Indeed, along with a short covering note explaining your availability and whether you can commute reliably to Newton Aycliffe and other sites if required.

**Job Types**: Full-time, Part-time, Permanent

Pay: £12.21-£13.50 per hour

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