Court Usher

**We are looking for a court usher to join our client the Ministry of Justice (MoJ). This role will be based at Wakefield Justice Centre**

If you are experienced within customer service or admin then this may be a great opportunity for you

**The Ministry of Justice - Court Usher**

Location: Wakefield Justice Centre (Wakefield City Centre)

**Salary**: £9.94 per hour

Hours: Monday - Friday, 9-5 (37 hours)

This is a long term ongoing temporary position

**Role Overview**:
**Responsibilities include**:

- Keep Court room and hearing rooms tidy and well managed
- Organise refreshments
- Maintain supplies for recording equipment and operate it at the judicial request
- Maintain supplies for court users
- Obtain names of all parties in attendance and show into hearings at required time
- Swear in parties and witnesses as appropriate
- Complete court recording sheets
- Photocopy any documents required by the courts
- Provide assistance with post and other admin tasks as and when required
- You will also carry out some general clerical work as required to support the work of HMCTS

**What we are looking for**:

- Basic IT skills in Microsoft Windows (training will be given)
- Strong recent admin/customer service experience essential
- Recent Law Graduates with strong customer service skills considered
- Be polite and helpful to all customers both external and internal
- Remain calm, polite and tactful when dealing with difficult people
- Vigilance and professional personality
- Pass on important information to all concerned promptly and clearly, with tact and honesty
- Be approachable, non-judgemental and honest and respects confidences in dealing with others.
- Treat all colleagues fairly and be sensitive to their needs as individuals
- You will be comfortable in dealing sensitively and professionally with people from all walks of life; many of whom may be vulnerable and under stress. Advice and support are readily available and there is little discretion to depart from standard procedures,which may require you to take a firm stance when those procedures are not understood or welcomed by a court user._

**Please note working for the Ministry of Justice will require you to have photographic ID. This can be a Full-length Birth Certificate supported by a driving or provisional licence in your current address OR an in-date passport**

These roles also require you to be on your feet and walking around for the majority of the day