Senior Digital Content Officer

**Description**:
**About the role**

Do you have a flair for producing engaging website content?

Can you work with our teams to collaboratively create user journeys that improve customer experience?

We’re looking for an experienced Senior Digital Content Officer to join our digital communications team.

Reporting to the Digital Communications Manager, you’ll forge strong relationships with all areas of the business to develop web content that focuses on user experience.

You’ll be responsible for managing web content at every stage of the production process, from concept to delivery.

You’ll critique customer journeys, using customer insight and analytics to generate ideas for enhancing user experience and helping translate our business processes.

We’re looking for self-starters, people that take the initiative and find innovative solutions. Working often independently, you’ll have the freedom to set the agenda on the areas of the website that you manage.

Do you think you’re that person? If so we’d like to hear from you.

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**About you**
- Degree or equivalent experience (E)
- Substantial experience of working in a digital environment, specifically in writing and/or editing content for websites and developing user journeys, preferably in a complex organisation and/or for a professional audience. (E)
- Excellent verbal and written communication skills with a focus on writing for the web.(E)
- Ability to take a strategic approach to problem solving, thinking beyond the issue at hand and developing solutions that take into account long term impact. (E)
- Substantial experience in producing high quality, fast turn-round, engaging website content, ideally of an information/guidance nature. (E)
- Experience of using Content Management Systems to an advanced level (familiarity with our CMS Optimizely an advantage) (E)
- Ability to take complex processes and make them easy to understand in well-structured content (E)
- Maintain meticulous attention to detail (spelling, grammar, style, format) and ensure website content owners do the same (E)
- Ability to build an internal stakeholder network and strong relationships with a range of stakeholders. (E)
- Experience of using analytics to inform content development and online improvements. (D)
- Experience of managing technical functionality releases to websites including helping identify issues, problems and fixes through testing procedures. (D)
- Experience using evidence to identify user needs and relate them to content, identifying gaps where new content is needed, from minor reviews to major re-writes and re-structures. (D)
- Experience working across all website disciplines, with developers, UX designers and project managers. (D)

**Benefits**:

- 30 days annual leave - plus eight days paid bank holidays
- Enhanced Pension Contributions via our attractive Pension Scheme - with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
- Life Assurance - 4 x current salary
- Hybrid/Flexible working policies
- Enhanced Maternity and Paternity Leave
- 24 Hours Employee Assistance Programme
- Cycle to Work Scheme
- Perkbox membership
- Subsidised restaurant in our Portland Place office
- Season ticket loans

**About Us**:
Our core role is to **regulate**. First, we promote high education and professional standards for nurses and midwives across the UK, and nursing associates in England. Second, we maintain the register of professionals eligible to practise. Third, we investigate concerns about nurses, midwives and nursing associates - something that affects a tiny minority of professionals each year. We believe in giving professionals the chance to address concerns, but we’ll always take action when needed.

To regulate well, we **support** our professions and the public. We create resources and guidance that are useful throughout people’s careers, helping them to deliver our standards in practice and address new challenges. We also support people involved in our investigations, and we’re increasing our visibility so people feel engaged and empowered to shape our work.

Regulating and supporting our professions allows us to **influence** health and social care. We share intelligence from our regulatory activities and work with our partners to support workforce planning and sector-wide decision making. We use our voice to speak up for a healthy and inclusive working environment for our professions.

Check out our NMC LinkedIn page here for an insight into the NMC, our vacancies and the world of healthcare regulation.

**Additional Information**:
**Our Pay Policy**
It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries