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Order Processor

2 weeks ago

Hinckley, United Kingdom Burbage Custom Windows Full time

**Burbage Custom Windows are an expanding UPVC window and door fabricator in Hinckley, servicing a nationwide customer base. We pride ourselves on delivering high quality products to both our installation teams and our nationwide online customers with a focus on bespoke products.**

**We are progressing through exciting developments within our business, and are looking to recruit an Order Processer to complement our Customer Service team. Hours of work are 40 hours per week, Monday to Friday 9-5pm with the addition of one Saturday morning a month 9am-12pm.**

**JOB DESCRIPTION**:

- **To process our online orders using Evonet software, with careful consideration to technicality and accuracy, supporting colleagues with our Processing dept.**
- **To answer queries relating to lead times and manufacturing times, and general incoming queries - referring them to the appropriate person and taking responsibility to ensure queries are resolved.**
- **To liaise with our Production Manager and Customer Service Manager regularly**
- **To source items from our factory for despatch**
- **To liaise with third party suppliers to ensure a smooth service to our customers**

**IDEAL CANDIDATE**:

- **A confident, pleasant telephone manner, with good written communication skills.**
- **Customer care background.**
- **A good standard of maths, with a competency for numbers and detail.**
- **Some industry experience is preferred but not essential as full training and mentoring will be provided.**
- **Adaptable to working alongside office colleagues, fabricators and installers alike.**

**PERSONAL SKILLS**:

- **Strong interpersonal skills.**
- **Ability to handle and reassure customers in difficult situations.**
- **Energetic, reliable and punctual**
- **Desire to learn from peers, and an ability to absorb new information.**
- **Conscientious approach to their work.**

**Starting salary £21,000 per year.**

**Job Types**: Full-time, Permanent

**Salary**: From £21,000.00 per year

Schedule:

- Monday to Friday