Medical Receptionist

Reception/Administration To cover reception desk, telephones and main reception duties in keeping with practice protocol in a promptly and courteous manner. Be polite and courteous to patients at all times projecting a positive image of the practice and always maintaining confidentiality. Process appointment requests from patients by telephone and in person. To be able to care navigate calls: signposting patients to relevant services or arranging appointments in surgery with the relevant clinician as appropriate.

To have a sound and up-to-date knowledge of Local Care Pathways and local services, including the voluntary sector. To respond appropriately in emergency situations. To understand the common needs and safeguarding issues of vulnerable patient groups including children, elderly housebound and those with long-term conditions. Book interpreters as and when required.

Receive and make telephone calls as required. Divert calls and messages ensuring accuracy of detail and prompt appropriate delivery. To respond to and deal with all routine and complex enquiries. To respond to requests for results of blood tests, x-rays etc.

General appointments/requests for patients via the E-referral system. Advice patients of relevant charges for private services accept payment and issue receipts if necessary. Accept and hand out completed prescriptions, letters, forms and specimen bottles etc. Register patients for online services and deal with online prescription requests.

To explain practice procedures and requirements to new patients and temporary patients, providing new patients with all appropriate documentation and appointments enabling them to register with the practice. Ensure all new patients are registered on to the computer system promptly and accurately. Open post/correspondence and distribute as necessary. Ensure letters and hospital referrals are typed and attached/sent appropriately.

To scan/workflow/clinically code documents in relation to patients onto their computerised record. Liaise with all clinical staff reporting any problems to the Practice Manager or GP Partner as appropriate. Ensure that all prescription stationery is locked away at the end of the working day. At the end of the day, ensure the telephone system has been transferred correctly to the out of hours service and secure the practice.

To be flexible in the workplace in terms of hours worked as and when the need arises. Undertake any other additional duties appropriate to the post as requested by the Practice Manager and to meet the needs of new developments.