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Reception Team Member

2 weeks ago

Manchester, United Kingdom Townhouse Hotel Full time

**JOIN US**

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...

**OUR HOTEL**

OUR HOTEL
The Townhouse Hotel is located on Manchester’s historic Portland Street, in Manchester’s vibrant city centre.
The hotel features 85 en-suite bedrooms and a prestigious history dating back to the industrial revolution. Guests can enjoy a conveniently central location, just a short distance from Piccadilly Station, Manchester’s Palace and Opera House theatres, Arndale Shopping complex, China Town and the bohemian Northern Quarter. It’s the perfect spot to soak in the culture, history, commerce and nightlife of this booming city.
Starting life as a cotton warehouse during the industrial golden age of Northern England, the Townhouse Hotel boasts a Grade II listed building, with ample character and a famous slice of the historical Mancunian lifestyle.
The Townhouse Hotel features 11 meeting rooms, which vary in size and seating style. All are air-conditioned and range from the intimate boardroom set up of the Worthington Room, to the corporate surroundings of the Waterhouse Suite with capacity for up to 44 delegates. Each meeting room features complimentary Wi-Fi, a LCD projector & screen or smart TV, as well as flip charts and other stationery on hand

**OUR BENEFITS**

You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year

And much much more

**A DAY IN THE LIFE OF A RECEPTION TEAM MEMBER AT** OUR HOTEL**
- Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay
- Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
- Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
- Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
- Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
- Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
- Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.

**WHAT WE NEED FROM YOU**
- A people person with a knack for making connections and creating memorable guest experiences.
- Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
- Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
- A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
- A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
- High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.
- 24 hours a week with the possibility of overtime to cover holiday and/or sickness

**EQUAL OPPORTUNITIES**

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.

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