Customer Support Administrator

**Customer Support Administrator**:

- Join an organisation passionate about Employee Engagement
- Monday - Friday, 9am-5pm with no weekends (this is an office based role)
- This role offers the perfect platform to develop your administrative skills within a large organisation

**About the Role**:
We have an exciting opportunity to join our Mutual Direct Customer Service team as a Customer Support Administrator.

As a Customer Support Administrator, you will deliver an effective administration service to Mutual Direct Call Centre, Customer Support Centre and NFU Mutual members through the accurate and efficient administration of incoming post and cheques, policy cancellations and the despatch of essential policyholder documentation in line with policies, procedures, and Service Level Agreements (SLAs).

We’re a team that puts our members at the heart of everything we do. It’s what we’ve built our reputation on and as a Customer Support Administrator you’ll ensure that all member documentation sent or received is processed efficiently and accurately to ensure we continue to deliver the best possible service to our members.

As part of our thriving and vibrant team, you’ll handle and respond to internal customer queries and provide an excellent level of administrative support to your colleagues. We’ll provide everything you need to develop your knowledge and skills to ensure you can provide a first class service to your internal customers.

**About You**:
To join our team, you’ll have or be:

- Experience of working with an administration role is desirable
- Excellent communication skills
- Well organised and have good attention to detail
- Experience of working as a part of a team

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

**Rewards & Benefits**:
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

- Salary circa £22,530 per annum
- Annual bonus (up to 10% of salary)
- Contributory pension scheme, up to 20%, including your 8% contribution
- 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
- A Family Friendly policy that helps you balance your work and family responsibilities
- Access to savings at High Street brands, travel and supermarkets
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
- Employee Volunteering - volunteer in the community for one day each year
- Unlimited access to Refer a Friend £500 bonus scheme
- Life Assurance cover of 4 x salary
- Employee discounts of 15% on a range of NFU Mutual insurance policies.

**Working at NFU Mutual**:
We’re one of the UK’s leading general insurance and financial services companies and proud to be Which? Insurance Brand of the Year 2023. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2023 award. We were also named in the LinkedIn Top 25 Companies List 2021 and the Glassdoor Best 50 Workplaces List 2023.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

**Stratford-upon-Avon**:
Tiddington Road
Stratford-upon-Avon
Warwickshire
CV37 7BJ

Visit the Stratford-upon-Avon (Tiddington) office

**Vacancy managed by**:
Lynn Miller