Program Management Officer, Aces

Basic Qualifications - University Degree, B.S. or Master, in Engineering, Science/Technology, Business or related field. - Ability to work independently, deliver high-quality work within tight timelines and with a strong attention to detail - Have a sincere bias for Ownership and Attention to detail, whilst being passionate about driving projects during challenging and complex situations. - Excellent interpersonal, collaboration and problem-solving skills; able to articulate program recommendations, balance trade-offs, drive consensus and gain support by utilizing excellent written, oral, and interpersonal communication. - Ability to drive business decisions with cross-functional team collaboration and relevant analytical data - Proven experience challenging the status quo, identifying and driving continuous improvement initiatives and development of ongoing support pertaining to document control processes, administration and projects - Proficient with MS Excel, SharePoint and ability to manage multiple projects simultaneously - Strong verbal and written communication skills and able to tailor communication to a wide spectrum of members of the organization and explain technical concepts - Excellent meeting management and facilitation skills - Strong critical thinking and analytical skills - Meets/exceeds Amazon’s leadership principles requirements for this role

Job summary

PMO - Program Management Officer, EU ATS ACES

Amazon’s EU ATS (Amazon Transportation Services) ACES (Amazon Customer Excellence System) PMO (Program Managament Office) team is seeking a highly skilled and motivated person as ATS ACES PMO (Program Management Officer) to support and manage all of the major program initiatives across the EU ATS network.

The role of EU ATS ACES PMO is a critical position and delivers huge impact both on the customer experience and on bottom line performance within the EU ATS ACES team.

You will play a critical role in conceptualizing and implementing strategy for capturing programs, categorizing the project types, which shape the future of our customers experience and the success of our overall business strategy. Filtering metrics and administrating information to easily understand and report the progress of all programs through their life cycle. This enables the Senior Management to see at a glance pulse on project health, ROI expectations, when additional support may be required to see a project through to completion.

Manage the administration of the PMO processes, which gathers and tracks information on the “Phase - Gate” process, allowing each project to be controlled effectively through the life cycle.

Work with ATS ACES PMO Team, Program Managers and SMEs on Operational Program Intake ideas, guiding and educating when required to ensure high standard are kept in the process. Ensure all stakeholders are involved in all projects when required, (HR, Financial Manager, Facilities Manager, Safety & Security Manager, IT Manager) on project inputs and the broader Operations network to attain Amazon’s Business Plan.

**Responsibilities**:

- Responsible for the overall ATS ACES program management health, system, risks awareness, and project coordination for the different program stages.
- Plan and Host business reviews for all projects through all the stages in the Project life cycle.
- Monitor adherence to governance models and communication cadence across virtual working teams, stakeholders and executive sponsors (weekly, monthly, quarterly, annual).
- Ensure coordination with appropriate peer functions and leaders are factored into requirements gathering, planning, and execution of strategic programs.
- Track compliance against the program management framework for defining goals, managing work cadence, and measuring impact that allows for consistency and scale.
- Generate and prepare regular reports on progress and status for team and sponsors - report impact regularly to internal stakeholders.
- Constantly innovate and improve programs and program management mechanisms, suggesting new ideas and best practices for improving the business and customer engagement.
- Drive continuous process improvement and make our customer experience better than ever.

Preferred Qualifications
- Have excellent communication skills, both verbal and written.
- Have experience in leading large-scale projects
- Possess the ability to manage detail, identify blockers on behalf of the PMs if required.
- Thrive on change, inclined to operate with flexibility and commit the time required to get the job done. Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
- Able to operate successfully in a lean, fast-paced organization and to turn ideas into concrete action plans
- Ability to develop strong, productive relationships across peer organizations that foster collaboration a