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Rental and Operation Agent
2 weeks ago
As part of a team working a shift pattern to include weekend work averaging 40 hours per week. This is an exciting customer facing role, looking after retail customers and becoming an integral member of the highly motivated team within Avis Prestige at Heathrow.
- Provide excellent customer service for both internal and external customers.
- Ensure customer expectations are managed proactively
- Complete standard processes efficiently.
- Deal with customers face to face to deliver good service and develop repeat business.
- Investigate customer problems, queries, escalating as appropriate and take actions to achieve a successful outcome.
- Undertake quality controls to ensure all cars are up to standard or take appropriate action to address.
- Complete daily administrative work as required, both accurately and on a timely basis.
- Maintain a safe clean working environment in line with health and safety requirements
- Work as part of a team and adopt a flexible approach to increase and maintain the quality of service
- Provide accurate information to customers
- Qualify potential customers and manage risk
- Contribute to an ongoing positive team environment
- Undertake additional work as required to meet and exceed the expectations of the customers.
**Job Types**: Full-time, Permanent
**Salary**: £26,000.00-£28,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Overtime
COVID-19 considerations:
Compliant with all Government requirements at all times
Ability to commute/relocate:
- Hounslow TW6 2QA: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have a valid driving licence with at least 2 years experience?
- Are you willing to undergo a background check in accordance with local law/regulation?
**Education**:
- GCSE or equivalent (required)
**Experience**:
- customer service: 1 year (required)
Work Location: In person
Reference ID: Heathrow Rental Operation Agent