Recovery Officer

**Employer**: Arun District Council
**Salary**: £31,537 - £33,699 per annum
**Location**: Arun Civic Centre, Littlehampton, West Sussex
**Contract**: Permanent
**Working Pattern**: Full Time
**Hours**: 37 hours per week.
**DBS Check**: Yes
**Closing Date**: 24/11/2025 at 23:59
**Reference**: R/25/326071

At Arun District Council, we are continuously working to improve wellbeing, housing, the environment and the economy within the district. We care about making a difference to those who live, work, and visit Arun, and you could be that difference.

** Overall Job Purpose**:
Looking for a career where your work makes a real difference? As a **Recovery Officer**, you’ll help fund essential local services by supporting residents and recovering unpaid council tax, business rates, BID Levy and Housing Benefit Overpayments. This is your chance to combine problem-solving with people skills in a role that truly impacts your community.

** What You’ll Do**
- Negotiate fair and sustainable repayment plans with residents.
- Take enforcement action when necessary, following legislation and policy.
- Work closely with enforcement agents, courts, and internal teams.
- Deliver excellent customer service with empathy and professionalism.
- Provide residents with information on where to obtain free, confidential debt advice from trusted organisations such as Citizens Advice, StepChange, and National Debtline.

**What We’re Looking For**
- Experience in debt recovery or local government is desirable (but not essential).
- Strong communication and negotiation skills.
- Ability to work under pressure and manage priorities effectively.
- Ability to multi-task effectively, prioritising work in a fast-paced environment.
- Knowledge of council tax legislation is an advantage—training provided.
- IT literate with great attention to detail.

**What We Offer**
- Competitive salary and pension scheme.
- Flexible working options, including hybrid arrangements.
- Training and development opportunities to help you grow.
- A supportive team that values your contribution.

For more information about joining the Recovery Team, the role profile is located at the bottom of this advert. It details the main duties of the job as well as the behaviours and competencies (evaluated at interview stage).

We love to invest in our people, providing the opportunity for professional development and fulfilment. Work life balance is encouraged, and we enjoy a variety of flexible working arrangements. Please see **Why work for Arun** for more information on what Arun offers their employees.

We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability.

** CLOSING DATE: Monday 24th November 23:59**

** INTERVIEW DATE: 15 and 16 December 2025**

Further information on this vacancy
- Role Profile