75540- Support Services Administrator

**75540- Support Services Administrator - Visits Booking - 75540**
**£19,355**
**Norwich**:
**Overview of the job**

This is an administrative job in an establishment.

**Summary**

This is a non operational job with no line management responsibilities.

**Responsibilities, Activities and Duties**

The job holder will be required to carry out the following responsibilities, activities and duties:

- Be the first point of contact for families/friends of prisoners and official visitors including solicitors, Police, Probation etc and responsible for informing them of all visiting procedures for the establishment
- Produce and distribute visits lists in advance of all sessions and Safeguarding lists for visits, switchboard and visits centre
- Ensure that public protection and security information is kept up to date and relevant on the booking system
- Monitor for any alerts identified for prisoners and their visitors to ensure safety of all concerned and raise issues around underage visitors Informing security of any issues
- Undertake initial work to arrange visits for disabled visitors and special circumstance visits e.g. bereavement
- Provide information to outside agencies when requested, such as assisted prison visits scheme

Undertake other administrative tasks including:

- Provide administrational assistance in area of work
- Maintain accurate filing system for area of work
- Respond to queries relating to area of work, redirecting where required
- Operate the switchboard appropriately by Identifying the callers needs ensuring all messages are communicated to the appropriate parties

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.

**Behaviours**
- Developing Self and Others
- Communicating and Influencing
- Working Together
- Managing a Quality Service

**Hours of Work**

37 hour working week

**Salary**:
£19,355

**Additional Information**:
**Working Arrangements & Further Information**

Standard working hours for this post are 37 hours per week excluding breaks which are unpaid.

If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff.

**Benefits**

**Annual Leave**
- The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case.

**Bank, Public and Privilege Holidays**

**Pension**
- The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.

**Work Life Balance**

**Season Ticket Advance**

**Childcare Vouchers**

For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers

**Training**

HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes
- There are opportunities to access promotion programmes and HMPPS provides a variety of training appropriate to individual posts
- All staff receive security and diversity training and an individual induction programme into their new roles

**Eligibility**
- All staff are required to declare whether they are a member of a group or organisation which the HMPPS considers to be racist

**Working for the Civil Service**

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
- To the Civil Service Commission (details available here)