L&d Trainer

Epos Now is a cutting-edge cloud-based business operating within the payments and POS space empowered by a global workforce supporting consumers across over 71 countries.

Our passion continues to deliver exponential growth, as we continue to deliver our vision “to make Commerce accessible for everyone.”

We are looking for a talented Trainer to join our Norwich office as an L&D Specialist, supporting global employees across all departments.

This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about driving learning and development initiatives.

About the Role:
As the L&D Specialist, you’ll be responsible for:

- Reviewing and enhancing Induction training to ensure all new hires are set up for success.
- Developing and designing content to support our Leadership Development Framework.
- Working closely with the Head of L&D you will develop and implement our Skills Academy, ensuring employees have access to the learning they need for their current role and future growth.
- Effectively evaluate all learnining iniatives and demonstrate improvements.
- Support the wider people team initiatives and identify development gaps and plan to reduce this.

You will work closely with the onsite people team but operate independently. Strong stakeholder management will be key, as you’ll engage with various departments at all levels to drive development initiatives.

What We’re Looking For:

- Proven experience in training delivery, design, and demonstrating ROI for L&D initiatives.
- Strong stakeholder management skills to ensure alignment with business goals.
- Leadership development training experience is advantageous.
- Ability to work independently and manage L&D activities in a global context
- Creative and innovative approach to challenges that encourage curiosity and a learning state.

Qualifications:

- CIPD Level 3 (or equivalent) is preferred but not essential, with opportunities to pursue further development.
- Minimum 3 years experience as a contact centre trainer or within an L&D role with relevant design & delivery skills

Why Join Us?

Be part of a dynamic team where you can truly make an impact.

We’d love to hear from you.

Pay: £32,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

**Experience**:

- Staff training: 2 years (required)

Work Location: Hybrid remote in Norwich NR4 6DJ