Breast Pain Clinic Coordinator

To take an active part in patient pathway co-ordination for the Breast Unit’s new Breast Pain Clinic’s ensuring waiting lists are managed in accordance with the Trust’s Patient Access policies and procedures.
The post holder will have responsibility for the delivery of highly efficient and effective Clerical support and will be the link into the patient appointments office and the Breast Pain clinical team.
Provide up to date, complete and accurate data.
Ensure the local and national guidelines and performance targets are adhered to.
Ensure comprehensive and accurate waiting lists are maintained
Chaperone patients in clinic while Advanced Nurse Practitioner (ANP) carries out physical examination and patient assessment.
Engage with Primary Care Referrers to improve their knowledge of the Breast Pain Clinic and compliance with CMCA referral guidelines.
Work with the current booking team to ensure correct patients are allocated to the breast pain clinic and are correctly booked following discussion with ANP.
Liaise with the ANP and operational teams to ensure clinics are cancelled in compliance with the patient access policy.
If required, notify patients of appointment dates and any cancellations and reschedule as necessary.
Monitor waiting lists to ensure compliance with local and national policies and procedures.
Ensure that liaison is occurring between the patient access office and the Breast Pain Clinic regarding patient pathway management, short notice changes and urgent patients.
Ensure Breast Pain clinics are utilised fully and effectively.
For short notice additions, ensure relevant clerical teams have been notified to allow notes to be prepped for clinic.
Monitor the completion of clinic outcomes & patient follow up surveys, ensuring accurate and timely recording of information as per the requirements of the patient access policy.
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Please see attached Job Description for further information about the Breast Pain Clinic Coordinator position available at WUTH.
If successful in this role, there is a requirement for you to have a standard/enhanced DBS. This will be paid for by the Trust and then deducted from your salary over a period of 3 month.
As this vacancy is within the division of Women’s and Children’s, there is a mandatory requirement for successful applicants to join the DBS update service. The cost of joining the update service is £16 per year, and applicants are liable to cover this cost with no reimbursement from the Trust. Further details of how to join the update service will be provided upon appointment.