Branch Operations Manager London

**Responsible to**:Regional Operations Manager

**Location**: Corporate Branches

**Starting Salary**: £28,000, may be higher depending on experience

**Monthly performance bonus**(OTE £3,600 pa)

**Hours of work**:Full time

Are you looking for a fresh challenge with a well-known and established company, boasting a loyal customer base and a nationwide presence

**Benefits**:

- Holiday allowance of 22 days plus bank holidays (increasing by each year of service, up to a maximum of 26 days)
- Company van and mobile phone
- IT equipment
- New uniform annually
- Medical cash plan
- Christmas Shutdown
- Free Lawn Treatments
- Enhanced Paternity & Maternity
- Company Sick pay
- Employee Discount
- 24 hour EAP
- Mental Health First Aider Service
- Store Discounts

GreenThumb Ltd has built a brand that people admire, by making lawns look beautiful, lush, and weed free for over 35 years. From its humble beginnings in North Wales, it has grown to become Europe's largest lawn care company. GreenThumb's corporate divisionhas expanded significantly over the last 12 months and is now directly responsible for the management of 44 branches and c.80,000 customers across 5 geographical regions.

**The Role**

The Branch Operations Manager (BOM) plays a pivotal role in ensuring that lawn treatment services are delivered in a timely, effective and efficient basis to the customers. The BOM’s core role is to manage the Lawn Operative’s day to day activities and toenthuse the team with a determination to provide the best service as representatives of the brand.

The primary focus of the BOM role will be on the close management of the Lawn Operatives to drive operational efficiency, the adoption of best practice and ongoing continuous improvement. In addition to this there will be the need to maintain and developclose relations with Head Office based support functions including Customer Services, Human Resources, Technical Services and Operations.

As Lawn Operatives are ambassadors of the GreenThumb brand, the BOM holds a key role in ensuring the Lawn Operatives provide the best treatment service to our customers. With this in mind it is anticipated that the BOM should be spending at least 50% oftheir time overseeing the treatment of lawns by the Lawn Operatives or directly treating lawns.

**Are you experienced in**:

- Managing a team
- Health and safety
- Coaching and mentoring
- Budgets/cash handling and processes
- Stock control
- Use of continuous improvement tools and techniques
- Lawn treatment or similar experience
- Health and Safety
- Compliance to regulations
- Customer facing roles
- Producing Management Information

**Skills and Qualifications required for successful execution of the role**:

- Good written and communication skills
- The ability to manage and motivate employees, encouraging engagement and new ideas
- Ability to maintain and forge good working relationships with all customers and stakeholders
- Flexibility to travel, work outside standard hours if required and to work occasional weekends if necessary
- Full, UK driving licence
- Eligibility to work in the UK
- PA1 and PA6 Certificate is an advantage, but not essential
- NSK qualifications will be an advantage, but not essential
- Good working knowledge of IT systems, including Microsoft Applications

You may have experience of the following: Maintenance Manager, Engineering Manager, Supervisor, Facilities Manager,, Health & Safety, Estates Management, Gardener, Postal Services, Logistics Manager, Lawn Care, Landscaping, Customer services, Sales, TeamLeader.