Inbound Sale Team Leader

**Location** - Manchester

**Job Title -** Sales Team Leader

**Reports To -** Sales Operations Manager

**Salary - **£28,000 to £30,000 (DOE) plus commission OTE up to £46,000

Permanent - Monday to Friday 37.5 hours

**Benefits** - Pension Scheme, Group Life Insurance Scheme, Bupa Private Medical Care, 30 days holiday (including bank holidays), Buy & Sell Holidays, EAP with remote GP, Cycle & Tech Scheme, Social Events, Free Drinks & Fruit, Wellness days, Company-wide Winter Sun trips abroad and fun raising events.

**How you can Make a Difference**:
You will manage and lead a team of Inbound Energy Consultants as part of providing an efficient, professional service at all times to create and maintain a customer focused environment and ensure that all sales are dealt with efficiently and politely.Ensuring adequate resourcing levels are maintained to customer requirements.Responsible for communicating the Company goals, motivating team members, assessing and optimising performance. You will ensure the full utilisation of Salesforce the CRM platform, to deliver, monitor and assist each Team Member to achieve their targets.

**Principal Accountabilities**:

- Assist Company management in the day-to-day running of the department.
- Coach and train a new cohort of approximately 10 energy consultants
- Coordinate motivational sales team activities to ensure maximum efficiency
- Assign and monitor sales responsibilities and tasks among sales team.
- Allocation of resources to enable task performance.
- Provide daily, weekly and monthly management reports.
- Provide sales team members with monthly 1-2-1’s and coaching.
- Report on team performance and highlight training requirements, performance manage and develop PIP’s where applicable.
- Conduct return to work meetings and documentation in line with the company’s Bradford Factor policy
- Provide encouragement to team members including communicating team goals.
- Answer team member questions help with team member problems and
- oversees team member work for quality and guideline compliance.
- Conduct daily team meetings to update targets, best practise and continuing expectations.
- Provide quality customer service, including interacting with customers whether that be selling, answering customer enquiries or effectively handling customer complaints.
- Prepare operational reports and schedules to ensure efficiency.
- Ensure relevant administration duties required daily, weekly, monthly are completed according to procedures.
- Identify areas for new training for team members as appropriate.
- Conduct a whole suite of people management continuous improvement, including a structured onboarding programme for new team members, targeted to improve attendance levels, maintain attrition levels to less than 2.5% and to formally manage behavioural or conduct related matters.
- To play a proactive part in meeting the Company business objectives and continuously monitoring standards.
- To be an ambassador for promoting and encouraging group wide incentives.
- Maintain a safe and secure working environment.
- Engage with HR on employment relation cases for support and advice.

**Skills and Competencies Requirements**
- Minimum of 2 year’s Team leadership experience.
- Strong Oral and written communication skills.
- Motivational and coaching skills.
- Previous experience with similar product knowledge and sector experience.
- Experience in B2C and B2B sales skills.
- Strong relationship building and Customer service skills.
- Strong commercial/business focus and results orientated.
- Self-motivation, and strong Microsoft office skills.
- Working knowledge of Salesforce would be advantageous.

**Our Awards**

**4.9/5**Trustscore on**Trustpilot**for Best Utilities Contractor

**4/5**Company Rating on**Glassdoor**

**Silver Award**for**Investors in People**

SME 2019 Energy & Power Awards -**Best Business Utilities**Comparison Service 2019

Telca Award -**Best Customer Service**2019

Telca Award -**Consultancy**of theYear 2019

**Equality and Diversity**

We are committed to diversity and equal opportunity. We’re a talented and high-energy, but low-ego and kind team who believes that the more inclusive we are, the better our work and culture is.

Please be advised that we will use Occupop to administer the recruitment process of this role, and we will keep records of anyone who is unsuccessful for up to 6 months