Bookings Co-ordinator

**Salary**:£23,850

**Location**: Crewe, CW1 6EG

**Working Hours**: Monday - Friday (8:30am to 5:00pm) 37.5hrs

**Job Purpose**

The role of Telematics Job Bookings Co-ordinator is really important to us. You will be responsible for building and sustaining a first-class relationship with all customers whilst arranging the engineer visits for the telematics order requests as well as managing customer expectations, quoting realistic timeframes to complete tasks, in line with workload.

We would love to welcome you to our Crewe office, working hours of Monday-Friday 8:30am - 5:00pm.

**Your responsibilities day to day will be**
- Management of CRM (V-Tiger) to schedule telematics order requests, ensuring guidelines are adhered to in line with company requirements and agreed customer contractual SLA’s.
- Working closely with all relevant stakeholders both internally and externally, to ensure engineer visits are completed successfully.
- Ownership and co-ordination of each stage of the process, to ensure a smooth and efficient service delivered.
- Raising stock requests, where applicable within each order.
- Updating of all assets in line with company guidelines and billing requirements.

**What do we expect of you?**
- Experience within a customer focused environment is desirable.
- Problem solving skills with focus on quality and the onboarding customer service delivery.
- Excellent communication skills, with the ability to communicate proficiently both written and verbal
- Able to adapt and succeed in a fast paced, changing environment.
- The ability to manage time and work comfortably under pressure, to complete required tasks to required deadlines.
- Ability to work effectively as part of a team to meet both client and business needs.
- Experience in the use of Microsoft Office
- Teams, Word, Excel etc.

**What can you expect of us?**
- A friendly culture that mirrors our proposition to our customers.
- A fast-growing organisation that defines itself as being agile and innovative
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.

**Heard of us?**

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs. Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth and are looking to expand our Customer Support team within our Telematics solution.

**Still curious?**

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background
- We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Talent Team._

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