Team Leader

**Job Title**:Team Leader

**Grade**: 5

**Job Family**: People Care

**Job Profile**:PC3

**Service Area**: Supported Living

**Reports to**: Service Manager

**Purpose**:
To assess and manage cases with a degree of complexity and risk, taking action to coordinate resources (including staff deployment) and support to maintain or improve the wellbeing of customers.

To provide and promote person-centred care and support to vulnerable customers who require differing levels of support to meet a range of complex social and health needs.

To lead, manage and supervise a team, providing care and support to enable people to achieve their maximum level of independence through appropriate physical, emotional and psychological support including intimate personal care, support with basic health needs, practical tasks, appropriate communication and community involvement.

To ensure the effective and efficient management of a high-quality service which:

- Is responsive to the changing needs of customers
- Meets all Health and Safety requirements
- Operates within all company Policies and Procedures
- Meets all required CQC standards
- Provides a supportive and rewarding environment to the company’s employees
- Delivers care and support in line with the company’s values

**Key Tasks and Responsibilities**:

- **Practical Assistance** **Provide an environment and ensure care practices that encourage people to be independent and to exercise choice and control over the support they receive.**:

- Support colleagues to develop communication systems, skills and techniques that support effective communication and ensure customers can communicate in their preferred way eg communication passport, makaton, British Sign Language, accessible information.
- Demonstrate excellent practice in all areas of care and support, including how to maximise the independence and functional ability of customers to enhance their quality of life, and develop and maintain life skills.
- Encourage and support community involvement, ensuring people gain fair access and maximum benefit from all available services, community facilities and resources.
- Provide assistance and support with household and domestic tasks eg laundry, shopping, cleaning, and support customers with financial transactions such as paying bills, to manage their finances and personal affects.
- Ensure company statutory and non-statutory responsibilities are fulfilled.
- Carry out regular customer reviews including where appropriate attending case conferences, and Multidisciplinary Team meetings.
- Support, mentor and coach colleagues, apprentices or volunteers.
- Ensure that the service meets all health, safety and social care standards, eg water temperature, fire safety, medication, financial, care plans, customer surveys and feedback, and CQC requirements.
- Support Service Reviews, Family Forums and production of an Annual report.
- Personal Assistance

Organise or provide appropriate, intimate personal care, which respects the privacy and dignity of the person, for people with a wide range of illnesses and disabilities, when required.
- Support, organise and provide practical to customers which safeguards their human rights at all times and ensure that the care and support provided protects people and ensures their safety and well-being.
- Organise and work as part of a team, to provide practical, emotional and flexible care and support, geared to the needs and goals of the individual, as identified within their Care Plan.
- Conduct standard assessments for individual customers to provide them with opportunities to lead as independent a life as possible within their local community and to ensure the safety of customers and employees.
- Organise and support people with the administration of their medication, and check the competence of colleagues in line with SCAS policy and procedures.
- Organise and delegate care tasks to ensure, customers are provided with the appropriate care and support to the prescribed quality, safety and hygiene standards.
- Use and operate a range of tools and equipment associated with the provision of care and support to vulnerable customers eg but not limited to hoists, bath aids, and wheelchairs.
- Work with other professionals eg physiotherapists, occupational therapists, psychologists to ensure the health, safety and comfort of customers and to maximise their potential to be independent.
- Respect people’s culture, beliefs and preferences in all aspects of their daily life and within the care service that is delivered through for example menu planning and food preparation, personal care routines and religious practices.
- **Assessment** **Organise the team as they carry out support needs assessments and then develop and record individual Care Plans.**:

- Gather, collate, monitor and review individual Care Plans - evaluate and provide feedback on their effectiveness and ensure that feedback from colleagues is used to develop further Care Plans f