Service Delivery Engineer

2 weeks ago

Lancaster, United Kingdom Netomnia Full time

Service Delivery Engineer

Reporting to: Regional Service Delivery Manager

**Salary**: Up to £34k depending on experience

Full time (Monday to Saturday, 37.5 hours a week, 7am-7pm shift pattern)

About us:
Netomnia is a small team of experts on a mission to bring a reliable, high-speed fibre network straight to your door. Founded in 2019, we’re investing in building a new FTTP Internet infrastructure throughout the UK. Guided by the principles of flawless customer support, fair contracts, and affordable pricing, Netomnia is dedicated to bringing forgotten areas into the UK’s digital revolution. Every member of our team is empowered to take ownership of their work, striving for personal accountability, and rewarded with endless opportunities to develop.

Job Purpose:
Reporting directly to the Installation Manager, The Service Delivery Engineer will be installing and servicing overhead and underground using Openreach PIA and Netomnia specific network Monday to Saturday (1 Saturday a month).

Key Responsibilities:

- Trouble shooting complex customer installations across our UK network supporting both our partners and network design team
- Assist in the successful deployment of new partners and expansion of existing areas ensuring exceptional customer and partner experience
- Support in the development and implementation of consistent delivery processes and policies leveraging best practice across the UK network
- Be the eyes and ears of Netomnia in the field, feeding back process and delivery pain points that improve our installation efficiency and quality
- Managing partner “in-field” relationships and adhering to contractual statements of work.
- Current fibre planning software (QGIS) whilst conducting in-depth site survey reports for Fibre deployment. Overhead, underground and the proposal of alternative routes.
- Champion H&S in the field - completing regular audits, reporting all findings back internally.
- Installation of our FTTP product into customer premises where required.

Key Experience:

- Demonstrable experience and a proven track record working in a networking engineering environment.
- Direct and Partner Fibre delivery experience - preferred
- Advanced knowledge of FTTP technologies.
- Effective problem solving and interpersonal skills, a focus on teamwork and customer service.
- Should possess good logical skills and ability to prioritise tasks and be curious to find the best customer solutions possible
- Be able to manage any kind of technical work in the field with little supervision.
- Must be willing to travel.
- Experience working on the OR network using PIA

This role would also suit someone who has worked as a Quality Engineer, Fibre Delivery Engineer, Installs Engineer or, Assurance Engineer.

Qualifications required:

- SA001, SA002,S7,S8 or equivalent
- IPAF 1b
- NRSWA unit 2
- Splicing and testing
- K8 (Hand rodding in UG network)
- SMART AWARDS preferable

**Benefits**:
25 days holiday plus bank holidays
Pension
PPE provided
IT equipment provided
Remote working
Casual dress
Company Events
Travel expenses paid
Car allowance for essential users
Annual Bonus up to 30% of salary (discretionary of the business)
Phone Allowance and free YouFibre broadband if you are within our area, plus friends & family discount.
Company shares

IND1

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