Team Leader

**What will you be doing?**:
Co-operation is central to making sure our stores thrive in their communities. At the very heart of great teamwork are great leaders: people like you that support, develop and manage an exceptional team.

With great leadership comes great responsibility. As a role model of the behaviours and expected standards you want to see in your teams, you’ll help to communicate and lead our ways of working for new colleagues and provide them with the growth to be brilliant.

Our customers, members and our communities are really at the centre of everything we do. You’ll go above and beyond to provide every customer with the best experience, at any time they need it. You’ll help to continue the great rapport our colleagues have with the members in our communities.

In a truly varied role, you’ll be working closely as part of the management team and will help lead and support with the day to day running of the store.

**Some of the key responsibilities as Team Leader include**:

- Managing performance including conducting reviews and challenging poor performance
- Ensuring colleagues adhere to Society policies and procedures.
- Taking responsibility for the store’s financial performance and compliance
- Managing absence including back to work interviews and improvement meetings
- Understanding of scheduling and productivity
- Ensure colleagues are trained and records maintained.
- Communicating key messages and priorities with the team
- Prioritising tasks to maximise sales opportunities and meet customer expectations.
- Leading change
- Ensuring all colleagues work within health and safety guidelines.
- Ensuring colleague safety
- Day to day running of the store.

We believe in our colleagues and want our colleagues to be able to grow and develop. You’ll receive all the necessary training in order to reach your full potential with opportunities available for our colleagues to develop into other roles in the future.

**How will I know if I am right for this role?**:

- With previous Supervisor, Team Leader, or Duty manager experience within a Customer Service environment, you’ll bring a real passion for customer service.
- You’ll need to be enthusiastic and show real initiative as well as the ability to work with pace and flexibility.
- We are looking for people who take ownership of development, with an ability to identify and grow great talent within their team through coaching.
- Being open-minded and curious, you’ll be aware of current and future promotions. You’ll identify opportunities for growth, offering suggestions that may benefit the total store operation focused on delivery and commercial success.
- As a warm and friendly team member, your love for talking with our customers will flow naturally into your passion for delivering exceptional service every day. You’ll be a great team player and through respect, support, and empathy to others, you’ll build relationships that create a foundation for getting things done.
- You’ll guide your team as you work together to support future progress within the store and help celebrate team successes.
- You will make a difference in your community and will ignite passion to deliver a more informed, motivated, and engaged team.

**What is in it for me?**

**And in return**

In addition to our competitive salaries, our colleagues also benefit from:

- Fantastic colleague discount
- including a discount of up to 20% on our products.
- Retail discounts
- our new hub offers colleagues access to hundreds of exclusive retail discounts, save money on days out and take advantage of holiday discounts.
- Holiday buy
- colleagues can buy up to a week extra of annual leave each year to enjoy the things that matter to them outside of work.
- Colleague recognition
- we make sure we celebrate our colleague’s achievements both personally and professionally.
- Enhanced family friendly policies
- we want to help you feel fully supported during any significant life events.
- Share of the profits
- we pay a share of our profits to our colleagues as a thank you for their contribution to our success.
- Paid time for volunteering
- we encourage our colleagues to spend three days per year taking part in volunteering, fully paid for by us.
- Give as you earn
- as a caring society, we want to help you support charities which mean something to you.
- Wellbeing Benefits
- an annual health check and access to a virtual GP to support your health and wellbeing.
- Healthcare Cash plan
- your wellbeing is important, so you are able contribute to a voluntary plan that helps pay towards a range of healthcare expenses.
- Cycle 2 work
- Colleagues can hire a bike through our cycle 2 work scheme and add accessories on at the same time.
- Company Pension
- Colleagues can access a company pension scheme with us and receive an employer contribution when they too contribute. We also offer Pension wellbeing information to help you plan for retirement.
- Life As