Shop Supervisor

5 days ago

Yarmouth, United Kingdom Grace's Bakery Ltd Full time

Job Posted: 2 May 2025

**Contract Term**:Permanent

**Location**:Yarmouth, Isle of Wight

**Contract Type**:Full time

**Salary**:£12.55 per hour

**Industries**:Catering, Hospitality & Bar**Customer Service**Retail

**Job Start Date**: For immediate start

**Join the Grace’s Bakery Team - Shop Supervisor in Yarmouth**

Grace’s Bakery is looking for an organised, friendly, and motivated **Shop Supervisor** to support our Yarmouth team and occasionally cover at other locations. If you love working in customer-facing roles and enjoy inspiring others to deliver exceptional service, this could be the perfect opportunity for you.

**Key Responsibilities**:

- Supporting the Shop Manager in the day-to-day running of our **Yarmouth**store
- Stepping in for the Manager during their absence
- Opening and closing the shop and managing keys securely
- Handling cash, including cashing up and ordering change
- Managing stock levels, ordering supplies, and ensuring effective stock rotation
- Serving customers and providing accurate allergen information
- Promoting our **customer loyalty scheme** and monthly offers
- Preparing and serving food and drinks (including using an espresso machine)
- Ensuring consistently high standards of **customer service**
- Maintaining compliance with food hygiene regulations and supporting our **5-star hygiene rating**
- Assisting with rota planning and responding to staff absences
- Acting as a positive role model and upholding the expectations in our Company Handbook
- Contributing to performance monitoring, feedback, and on-the-job training

**Person Specification**:
We’re looking for someone who:

- Has **previous supervisory experience** (ideally in a retail or food service setting)
- Is confident in customer-facing environments and enjoys upselling products
- Can motivate and lead a team while resolving problems calmly and effectively
- Is **adaptable**, solutions-focused, and maintains a positive attitude during change
- Is able to travel to all Grace’s Bakery locations (Newport, Ryde, Shanklin, Yarmouth)

**Hours and Pay**:

- **£12.55 per hour**
- **24-48 hours per week** (4 to 6 days), depending on availability
- Shifts between **7:30am and 4:10pm**, Monday to Sunday
- Main place of work**:Yarmouth**, with occasional travel for holiday and sickness cover

**Employee Benefits**:

- **Employee Assistance Programme** for mental health and wellbeing support
- **Staff discount** on Grace’s Bakery products
- **Local business discounts** through Isle of Wight Chamber of Commerce membership

**How to Apply**:
To apply, please send your CV and a short cover letter explaining why you'd be a great fit for this role. We look forward to hearing from you

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