Technical Writer

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US, Australia, India, Lithuania, France, Germany and the UK

Our highly creative and successful global technical and content writing team is seeking a skilled Technical Writer.

Join us and contribute to our mission of delivering high-quality documentation for our suite of solutions used by thousands of companies worldwide.

**Core Responsibilities**:

- Plan, research, and write documentation of moderate to high complexity.
- Work closely with Product, Engineering, UX, and SMEs to understand how features work to produce knowledge assets that clients need.
- Write and maintain documentation for our users, such as configuration and set up guides, user guides, and troubleshooting guides.
- Collaborate with cross-functional teams to gather information and verify the accuracy of documentation.
- Conduct thorough research to gather technical details and produce comprehensive and accurate documentation.
- Review and edit existing documentation for clarity, accuracy, and consistency to enhance the user journey, remove redundancies, identify gaps, and improve overall structure.
- Stay updated with industry trends and best practices in technical documentation.
- Minimum of 3 years of experience authoring high-quality knowledge content.
- Expert knowledge of English grammar, spelling, punctuation, and usage.
- Ability to comprehend technical concepts and effectively communicate them to diverse audiences.
- Detail-oriented and organized approach to work.
- Strong research and analytical skills to gather and verify technical information.
- Proven experience developing content for online delivery.
- Ability to review documentation and provide constructive feedback to peers.

**Desirable Experience**:

- UX writing experience (crafting UI copy).
- Familiarity with single-source documentation processes.
- Experience working in distributed team environments across different time zones.
- Familiarity with issue tracking systems for task management (e.g. Jira).
- Basic HTML and CSS knowledge.
- Understanding of AI prompt writing and usage.
- Familiarity with cloud-based documentation tools (such as ClickHelp).

**Personal Attributes**:

- Technical aptitude and willingness to learn new technologies.
- Excellent written and verbal communication skills.
- Collaborative mindset and ability to work effectively in cross-functional teams.
- Strong attention to detail and commitment to producing high-quality documentation.
- Ability to work independently and manage multiple tasks simultaneously.
- Problem-solving skills and ability to clarify complex technical concepts.

Are you ready to make an impact? If you are driven by excellence, possess a genuine passion for producing high-quality content, and thrive in a dynamic and collaborative environment, this is your invitation to join our team. Become a valuable member of our close-knit community as we deliver engaging documentation that leaves a lasting impression on companies worldwide.

Bazaarvoice is a trusted partner to renowned brands across the globe, and we are at the forefront of shaping the future of user-generated content. Every month, over 1.3 billion shoppers view and share authentic user-generated content, from ratings and reviews to curated social content, across the 12,500+ brand and retail websites in our network. We champion authentic voices of the marketplace.

By joining our passionate team, you will play a pivotal role in driving change within the enterprise space. Together, we redefine industry standards and maintain our position as the preferred choice for UGC software.

Seize the opportunity to contribute to our mission of empowering enterprise success thr