Supporter Care Lead

**About us**

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide.

**About the role**

Reporting to Head of Fundraising & Supporter Engagement, the Supporter Care Lead will be a key member of the Fundraising & Supporter Engagement Team, responsible for the effective management of the Supporter Care team based across the Belfast and Dublin offices and responsible for managing all aspects of voluntary income, including processing, banking, data entry acknowledging and reconciling all fundraising income, providing backend support for all fundraising campaigns and appeals as well as providing excellent donor care.

**About you**

Applied skills/knowledge and expertise

**_Essential_**
- Proven experience of Customer Services/Supporter Care management and a track record of achievements in team and project management
- Excellent interpersonal skills to lead, manage, motivate a team through a change process
- Excellent time management, planning and organisational skills
- Experience of using a database at a high level including ability to set up reports and performance analysis
- Excellent and accurate financial reconciliation skills
- Proven performance in leadership of a team to ensure data integrity and quality on the fundraising database
- Analytical skills with the ability to solve complex and diverse problems
- Ability to manage numerous projects concurrently
- Ability to communicate both verbally and in writing to produce proposals, reports and plans
- Computer literacy, in a Windows environment plus a level of high competency with Databases, Internet and Microsoft Office
- Ability to work on own initiative without close supervision and under pressure to tight deadlines
- Confident self-starter, enthusiastic, highly motivated, energy to perform tasks
- Conscientious and have excellent attention to detail
- Able to attend meetings at regional and national levels including occasional overnight stays as required

**_Desirable_**
- Previous experience and understanding of Microsoft Dynamics database
- Previous leadership experience working in a fundraising environment
- Experience of working within an international development charity
- Knowledge of the charity sector across Ireland
- Commitment to issues affecting the developing world
- A commitment to the aims and objectives of Christian Aid Ireland

**Further information**

This role requires applicants to have the right to work in the country where this position is based.

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.

From 1 July 2021, the process for completing right to work checks has changed and we can no longer accept EU passports or ID cards as valid proof of right to work, with the exception of Irish citizens.

There are now two types of right to work checks: a manual check and an online check. A manual check can be completed against relevant documentation as outlined by the Home Office. An online check can be completed if you hold digital proof of your immigration status in the UK. We will require your share code and date of birth to carry out this check. Please see Government website for more information on acceptable documents.

You can expect a wide range of rewards and benefits, including a generous holiday allowance and flexibility that will ensure you enjoy a good work/life balance.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Pay: £31,679.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Life insurance
- Sick pay

Schedule:

- Monday to Friday

Reference ID: 3804