Call Centre Agents

1 week ago

Enniskillen, United Kingdom Staffline Recruitment Ireland Full time

**Job Title**: Call Centre Agents
**Location**: Enniskillen, Co Fermanagh (Hybrid working)
**Employment Type**: Full-time, Permanent
**Pay Rate**: Competitive

**Why Work With Us?**

We value our team and offer fantastic benefits to support you, including:

- ** Rewarding career**:

- ** Supportive Work Environment**:

- ** Excellent rewards and benefits**

**About the Role**

Staffline Recruitment is seeking Call Centre Agents to join a reputable company. This is a fantastic opportunity to secure your next role with a trusted employer. You'll play a vital part in ensuring customer satisfaction while maintaining high standards of professionalism.

**Key Responsibilities**:

- As the first point of contact for the company, build a rapport with the customer to create a lasting impression whilst considering their needs. Ensure they are fully informed on all benefits and proactively take steps to ensure we retain their business and to secure new business.
- Adhere to procedures in place, meet department KPI's and follow all script questions with accurate data entry whilst maintaining good attention to detail and excellent customer service.
- Work with your manager to identify and act upon development needs and proactively engage in career planning.
- Identify opportunities to improve work processes and outcomes, and actively participate in improvement initiatives.
- Identify risk within your department if it arises and escalate accordingly.
- Promote cross selling and up sell ancillary products and promote incentives.
- Work collaboratively as part of a team and input suggestions on how to enhance the service the company provides.

**What We're Looking For**:

- 5 GCSEs or equivalent in Leaving Cert including Grade C or above in English and Maths.
- Previous experience in sales, service, or contact centre or similar environment.
- Negotiation experience with a proven ability to persuade.
- Excellent written and oral communication skills.
- Self-motivated, persuasive and self-confident.
- Excellent telephone skills - ability to build rapport with a customer over the phone.
- Excellent listening skills.
- Excellent computer and system skills.
- Be flexible, highly organised, able to prioritise, multi-task and process information with high levels of accuracy.

**Why Apply?**

This role offers the chance to work with a market-leading organisation in a fast-paced and rewarding environment. If you're passionate about customer service and are looking for an opportunity to develop your career, this is the perfect role for you.

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