Medical Receptionist/care Coordinator

Town Medical Centre

**Job Title**

Medical Receptionist/Care Coordinator

**Reports To**

Practice Manager

**Job summary**

You are to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, professional and efficient manner. You will be responsible for undertaking a wide range of reception duties and the provide support to the multidisciplinary team. To provide general assistance to the practice team and to be the first port of call for the practice whether via telephone or in person.

**Duties**

Your duties include but are not limited to:

- Greeting and directing patients
- Effective use of the appointment system for GP’s, Nurses, ARRS and MDT Teams
- Processing of information and assisting patients as required
- Effective and efficient coding
- Relaying information both verbally and written to patients i.e test results
- Dealing with messages and queries for the clinical team
- Liaising with external members of the team such as secondary care, ARRS and community service providers.
- To maintain the correct and current Data Protection Standards at all times
- To process prescription requests in a timely and organised manner
- To access and deal with both EMIS and DOCMAN tasks on a daily basis
- To complete training as requested by the PM
- To attend staff meetings

**Equality and Diversity**

All practice staff have a duty to conform to the following guidance. Please see individual practice policies for more information. All post holders will support the equality, diversity and rights of patients, relatives, carers, practice staff and other MDT members. You will:

- Act in a way that recognises the importance of people’s rights, interpreting them in a way that s consistent with practice procedures and current legislation.
- Respect the privacy, dignity needs and beliefs of patients, carers and colleagues.
- Behave in a professional manner that is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities, personal lives and rights.

**Personal / professional development**
- Participate in any training programme implemented by the practice as part of this employment
- Participate in staff meetings
- Participate in an annual individual performance review, including taking responsibility for maintain their own professional development
- To help train more junior or new members of staff as advised by the Practice Manager

**Confidentiality**

All practice staff will:

- Act professionally and appropriately when dealing with patients to maintain their confidentiality. Patient entrust us with, or allow us to gather sensitive information in regards to their health and other matters, they do so in confidence and you have a responsibility to maintain this.
- Maintain confidentiality as per the confidentiality statement you will be asked to sign. You will have access to verbal and written information on patients, relatives, carers, staff or outside agency workers. All such information is to be regarded as strictly confidential.
- Information relating to the patients, carers, colleagues, other healthcare workers or the business may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Quality and Continuous Improvement (CI)

You will strive to maintain quality within the practice and will:

- Alert other team members to issues of quality and risk
- Assess your own performance and take accountability for your actions
- Access the Practice Manager to inform them of all and any issues
- Contribute to the effectiveness of the team by reflection on your own activities
- Work effectively with individuals in other agencies to meet patients’ needs
- Effectively manage your own time, workload and resources

**Person Specification - Receptionist**

**Experience**

**Essential**

GCSE Level C or above in Maths & English

**Desirable**

Experience of working with the general public

Experience of administrative duties

Experience of working within a health care setting

**Skills**

Accuracy and IT skills

Excellent communication skills

Ability to prioritise workload

Clear, polite telephone manner

Ability to work under pressure

Ability work in a customer focused, quick paced environment

EMIS Experience is desirable

Problem solving and analytical skills

Ability work as a team member as well as autonomously

Excellent attention to details

**Personal Qualities**

Friendly and approachable

Polite and confident

Motivated

Forward thinker

Sensitive and empathetic

**Other requirements**

Ability to be flexible and cover shifts for team members

DBS Check

**Job Types**: Part-time, Permanent

Pay: From £11.44 per hour

Expected hours: No less than 10 per week

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

**Experience**:

- Medical Receptionist: 1 year (required)

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