Customer Assistant

2 weeks ago

Aintree, United Kingdom M&S Full time

**Key Accountabilities**

Operations Assistant
**Key Capabilities**

Friday 12:00 -21:00
Saturday - 09:00 - 18:00
Sunday 09:00 - 18:00

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

  • Customer Assistant

    2 weeks ago

    Aintree, United Kingdom M&S Full time

    **Summary** Customer Assistant - Service and Safety - Aintree **All the details** **Working Pattern**: Sunday - 10:00- 18:00 Friday - 10:00- 16:00 Saturday - 10:00- 16:00 **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the beginning of their shopping journey - Confidently welcome customers to the...

  • Customer Assistant

    1 week ago

    Aintree, United Kingdom M&S Full time

    **Summary** Customer Assistant - Foods - Aintree **All the details** **Working Pattern** **Sunday 1100-1700** **Wednesday 1000-1600** **Saturday 1100-1700** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products....

  • Customer Assistant

    4 days ago

    Aintree, United Kingdom M&S Full time

    **Summary** Customer Assistant - Clothing & Home - Aintree **All the details** **Working Pattern**: Saturday - 11:00- 20:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you...

  • Customer Assistant

    1 week ago

    Aintree, United Kingdom M&S Full time

    **Summary** Customer Assistant - Foods - Aintree **All the details** **Working Pattern** **Sunday 0800-1200** **Monday 0800-1200** **Tuesday 0800-1200** **Saturday 0800-1200** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our...

  • Customer Assistant

    4 days ago

    Aintree, United Kingdom M&S Full time

    **Summary** Customer Assistant - Foods - Aintree **All the details** **Working Pattern**: Wednesday - 12:00- 16:00 Thursday - 12:00- 16:00 Friday - 12:00- 16:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant...

  • Customer Assistant

    6 days ago

    Aintree, United Kingdom M&S Full time

    **Summary** Customer Assistant - Foods - Through The Night - Aintree **All the details** **Work Pattern** **Friday 21:00 - 08:00** **Saturday 21:00 - 08:00** **Sunday 21:00 - 08:00** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and...

  • Customer Assistant

    2 weeks ago

    Aintree, United Kingdom M&S Full time

    **All the details** **Work Pattern** Wednesday 21:00-08:00 Thursday 21:00-08:00 Friday 21:00 -08:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our...

  • Customer Assistant

    6 days ago

    Aintree, United Kingdom M&S Full time

    **All the details** **Working Pattern** **Sun 21:00-08:00** **Mon 21:00-08:00** **Sat 21:00-08:00** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our...

  • Customer Assistant

    2 weeks ago

    Aintree, United Kingdom Marks & Spencer Full time

    WED - 11:00 - 15:00 THR - 11:00 - 15:00 FRI - 11:00 - 15:00 SAT - 11:00 - 15:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’...

  • Customer Assistant Christmas

    6 days ago

    Aintree, United Kingdom M&S Full time

    **All the details** **Work Pattern** **Sunday 11:00-17:00** **Friday 08:00-12:00** **Saturday 17:00-21:00** **Interviews for this position will be held in the form of a 1 hour assessment on 25th October at our facilitation store Southport. This will be the only available time and location to complete this assessment. Due to high demand, interviews will be...