No10 Housekeeper

**Details**:
**Reference number**:

- 412786

**Salary**:

- £30,135 - £30,135
- A Civil Service Pension with an employer contribution of 28.97%

GBP

**Job grade**:

- Administrative Officer

**Contract type**:

- Permanent

**Business area**:

- CO - Prime Minister's Office

**Type of role**:

- Environment and Sustainability
Estates
Operational Delivery

**Working pattern**:

- Full-time, Shift working

**Number of jobs available**:

- 2

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

**Location**:

- City of Westminster, London (region), SW1A 2AA

**About the job**:
**Job summary**:

- The Prime Minister’s Office enables the Prime Minster to deliver the Government’s overall priorities and to communicate the Government’s policies to Parliament, the public and international audiences. From the Policy Unit, Press Office, Switchboard and Custodians, Facilities Team, to the Events & Visits team and the Private Office support; the diverse Downing Street team draws on varied expertise from across the Civil Service and beyond. The teams come together to deliver excellent service to the Prime Minister while also making No10 a great place to work.

**Job description**:
As a Downing Street Housekeeper you will be responsible for delivering a safe and compliant cleaning services on time whilst providing a leading customer experience to a high-profile site. Strong attention to detail, whilst maintaining excellent working relationships with all building users is an integral part of this role.

At No 10 we are committed to providing our placemakers with knowledge, skills and tools that enable them to deliver exceptional service to our internal customers. The Workplace Experience of the site is one of your key responsibilities to create a memorable experience and moments that matter to all internal and external stakeholders.

In return, you will have the opportunity to work at the heart of government and to support the Prime Minister’s team in a unique and historic environment, ensuring delivery of the highest quality services.

**Responsibilities**
- Promote and ensure all Health, Safety, Environmental & Quality systems of work are implemented, maintained, and understood.
- Supporting any key events in and out of normal working hours.
- Promote collaboration across all operational and support teams, preferred suppliers, and customer groups.
- The right individual will have attention to detail, a commitment to driving service improvements and a passion for working as part of a close-knit team.
- You will be accountable and responsible for the delivery of routine, planned and periodic cleaning onsite.
- You will ensure that all working areas are kept to the highest standard of hygiene, Health, Safety, and presentation to promote the workplace experience onsite.
- Your team will highlight and report any maintenance issues that may arise pursuant to site procedures at the earliest opportunity.
- Ensure all staff observe the site rules and maintain a smart appearance, wearing the companies uniform and appropriate PPE at all times whilst at work.
- Responsibility for ensuring compliance with Health, Safety, Environmental and COSHH regulations and be confident that all internal Policies and Procedures are adhered to by you and your team.
- You must be prepared to perform any other reasonable duties as requested by your line Manager.
- You should be ready and willing to deal with individual customer requests in a polite and professional manner at all times.

**Person specification**:
**Essential Skills & Experience;**
- An excellent team player.
- Numeracy and technology literate.
- Excellent communication, presentation, facilitation and interpersonal skills.
- A proactive and positive ‘can do’ attitude.
- Calm and professional approach at all times.
- A high level of flexibility and a positive attitude to change and improve the overall service delivery.
- Must meet the requirement for SC clearance.

**Desirable Skills & Experience;**
- BICs qualification is desirable.
- Cleaning experience within Public Sector commercial environments is preferable.
- Specialist knowledge and high degree of initiative, creativity with a wide scope for discretion.

**Additional information**:
This role is office based only and there is no options of hybrid working due to the nature of the role.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Working Together
- Delivering at Pace

**Benefits**:

- Alongside your salary of £30,135, Cabinet Office contributes £8,730 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- Learning and development tailored to your role.
- An environment with flexible working options.
- A culture encouraging inclusion and diversity.
- A Civil Service Pension which provides an attractive pension, benefits for dependants and employer contributions of 28.97%.
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