Trainee Customer Service Advisor

18 hours ago


Oswestry, United Kingdom Newgate World Full time

**Newgate is a local family business based in Oswestry who design, make and distribute quartz clocks and eyewear.**

**We are looking for an enthusiastic individual to join our busy customer service team at Newgate World. We design and make the brands Newgate Clocks, Jones Clocks and London Mole Eyewear, selling online, to boutique lifestyle stores, department stores, supermarkets worldwide, and have an increasing presence on Amazon. You will be based in our Oswestry head office and will be key to handling customer enquiries and processing orders and returns.**

**Your role will include**:

- Processing web and trade orders/returns and inputting into our order management software.
- Assisting with maintaining and administration for our e-commerce marketplaces.
- Ensuring all administration is up to date.

**We would like you to be**:

- Passionate about delivering great customer service with an enthusiastic can-do attitude.
- Methodical and highly organised in your approach to managing tasks, customer orders and returns.
- Have the ability to manage priorities independently and problem solve quickly and professionally.
- Able to use the Microsoft suite confidently, and have the competence to learn software such as the Amazon portal.
- Enthusiastic and passionate about our products, with an interest in interiors and fashion.
- A confident communicator able to communicate our brand identity to customers, stockists and retailers with strong verbal and written skills.

**Your benefits will include**:

- Competitive salary based on experience.
- 28 days annual leave including bank holidays plus holiday loyalty scheme.
- Company pension scheme.
- Onsite parking.

**Full time or part time roles considered (minimum 3 days).**

Join our team based in Oswestry, Shropshire.

APPLICATIONS WILL ONLY BE CONSIDERED WITH A COMPLETED ONLINE APPLICATION FORM AND CV.

**Job Types**: Full-time, Part-time, Permanent

**Benefits**:

- Casual dress
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person



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