Digital UX Researcher

**LET’S CUT STRAIGHT TO IT**

**Want to do the best work of your life? Playing your part in making a big difference to the environment and communities we serve. **Our people make Severn Trent a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine.**

Our purpose is taking care of life’s essentials, but we’re also big on making a difference, not just because we should but because we care.

Here at Severn Trent - we are looking for a **UX Researcher **who will report into the **Digital Customer Experience Specialist**.

You’ll be accountable for supporting the delivery of the best possible experience for our customers across our entire customer-facing digital platforms.

We’re seeking someone who can own the customer journey and experience, seeing the customer’s perspective by ensuring the web self-service, telephony and digital messaging areas meet our customer’s needs.

We’re looking for someone who has a digital / marketing or UX background; a degree would be beneficial. You must be confident in analysing a wide range of quantitative and qualitive data. Having experience in dealing with stakeholders will be an important part of this role as you will be required to speak to a range of people.

Sound like you? Then read on

**LET’S TELL YOU MORE**

Your key accountabilities in helping us will be:

- Working with our retail teams to deliver consistent and excellent customer service
- Have a knowledge of understanding existing customer behaviour to help judge trends and opportunities
- Working closely with analytics and journey colleagues to gather insight
- Own new pathways and journeys and helping implement digital change

**WHAT WE’RE LOOKING FOR**

Of course, it’s important that we attract the right skill sets, and those with the right experience but we value character, positivity, and a caring attitude in equal weight.

We want people who show up and roll their sleeves up. Restless spirits who are ready to be part of something bigger, who care, who really care... because when you really care, you’ll go above and beyond. When you really care you don’t just talk about it, you do more.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We employ thousands of people from across our community who really care about what they do. Because that is how we do what we do.

And when it comes to inclusion, we’re making sure we keep up the progress with our wonderful working groups - LGBTQ+, Women in Operations & STEM, Disability and Ethnicity, who help us do just that.

**We do more, because we care.**

You’ll join our team and be a responsible member of our Digital Customer Experience Hub to help set and lay out our vision.

The role will involve planning, designing, preparing, and running user research activities to support the design, development, and continuous improvement of our digital services.

Leading forward with a customer conscience and bring best practice and ideas into the business. Being able to put yourself in the customers shoes is important for this role and experience of understanding varying perspectives is necessary.

**HOW WILL WE REWARD AND CARE FOR YOU IN YOUR RETURN**

It’s not just a job you’ll get here, you’ll get a career too. We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential. And we’ll also help you play your part in looking after the environment and the community in which we live.

Here’s some of our favourites:

- 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £2,250 per annum based on company performance)
- Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
- Flexible benefits scheme including discounted goods and services. This includes things from cinema tickets, shopping, restaurant vouchers holidays etc
- Income protection covering half salary for up to five years if you are unable to work
- Accident insurance
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers
- Family friendly policies
- Two volunteering days per year

**LET’S GO**

To find out more about working with us, search** #LifeatSevernTrent **on social media