Receptionist/administration

4 days ago


Exeter, United Kingdom Cranbrook Medical Practice Full time

**Job Summary**

**Responsibilities**
- Greet and assist patients in a friendly and professional manner.
- Manage incoming phone calls, booking appointments and ensuring a compassionate approach while maintaining proper phone etiquette.
- Managing referrals to secondary care and NHS organisations.
- Maintain an organised filing and coding system for patient documents and records.
- Support the team with clerical duties including typing correspondence and completing tasks.
- Ensure the reception area is tidy and welcoming at all times.

**Requirements**:

- Proven experience in an administrative or receptionist role is desirable.
- Excellent phone etiquette and communication skills.
- Strong organisational skills with the ability to manage multiple tasks simultaneously.
- Ability to work independently as well as part of a team within an office environment.
- A good understanding of general clerical duties and office procedures.
- A familiarisation with SystmOne would be advantageous.
- A kind and understanding approach while communicating with patients.

**Job Types**: Full-time, Part-time, Permanent

Pay: £22,392.00-£23,400.00 per year

Expected hours: 20 - 37.5 per week

**Benefits**:

- Company pension
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Overtime

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

Reference ID: Cranbrook Medical Practice Reception/Admin Role
Expected start date: 06/01/2025



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